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Training & Events

Inclusive Tourism 101: Welcome Everyone Workshop - Adelaide

14 February 2017

Service Excellence Workshop

This workshop will provide you with skills and techniques to welcome people with a wide range of physical abilities that will develop into a loyal customer base.

Service Excellence Workshop

SATIC with the support of the South Australian Tourism Commission is running 30 workshops around the state in 2016/17. Each workshop includes a One-on-One Business Coaching Session per registered business as outlined below. This workshop also offers the unique opportunity for 30 businesses to receive a free Inclusive Tourism Review.

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professionals.

INCLUSIVE TOURISM 101 - WELCOME EVERYONE

Being inclusive creates choice and confidence for people to sign up for new experiences. Being inclusive reduces uncertainty for people to manage expectations and decide that what you are offering will suit their desires. It not only benefits the customer; it also creates confidence in your employees in welcoming a wide range of people and can foster customer service excellence.

Inclusive Tourism is a major market sector with an estimated 4 million people living in Australia with a form of disability, and 3.5 million aged over 65 years that’s almost 1 in 4 Australians, with this number set to climb.

This workshop will provide you with skills and techniques to welcome people with a wide range of physical abilities that will develop into a loyal customer base.

  • Who benefits when tourism is inclusive?
  • Considerations for the customer journey.
  • First impressions.
  • You don’t need to be an expert in disabilities.
  • Becoming more inclusive doesn’t mean breaking the bank.

Workshop details:

Trainers: Clair & Scott Crowley - Push Adventures

When: Tuesday, 14 February | 10am - 12pm

Where: Adelaide Oval, Premiership Suite (Enter at main gates and head to the second floor) | War Memorial Dr, North Adelaide SA 5006

Parking: Ample parking in the vicinity

Accessibility: Refer to this link for more venue details http://www.adelaideoval.com.au/86/access-information.aspx

Investment: $30pp
Includes complimentary one-on-one business coaching session per registered business with SATIC.

Inclusive Tourism Review: FREE which includes for up to 30 businesses with Push Adventures. Only availible to those ready to become a more inclusive tourism business.

Optional Extra: For a special rate of $15pp (usually $30pp) you can undertake a 60 minute Adelaide Oval tour.  This is a group booking and requires a minimum of 10 people to run.

RSVP: Tuesday, 7 February
Spaces limited - book early to avoid disappointment.

VIEW THE INVITE

SECURE YOUR PLACE & REGISTER NOW

This workshop forms part of a Service Excellence Program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is being delivered by SATIC using funding provided by the South Australian Tourism Commission.

SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one business coaching within three months of the Service Excellence Workshop. These follow-up meetings will assist with the implementation of learnings from this workshop.

To book your session, please contact Roz on (08) 8110 0123 or email roz@satic.com.au

Inclusive Tourism Review:

Clair and Scott will conduct an Inclusive Tourism Review on your site to be conducted within three months of the Service Excellence Workshop. The review will assist with the implementation of learnings from this workshop and assist Push Adventures in enhancing 30 tourism experiences in South Australia for people with a physical disability as per their requirements upon receiving a state government grant in 2016.

The review will involve:

  • Pre-visit checklist.
  • Site visit.
  • Inclusive Report with short and long term strategies to increase inclusion.
  • Listing in Push Adventures directory and blog article shared with our growing online community.
  • Continual support from Push Adventures to implement suggestions as is practical.

Please contact Clair on 0400 131 931 or at enquiry@pushadventures.com.au. Visit www.pushadventures.com.au for more details.

Working With The Media Workshop

15 February 2017

SATC Workshop

There are a wide range of public relations tactics which tourism operators can use to raise their profile, gain media coverage and share their stories.

This year the South Australian Tourism Commission (SATC) is offering a new PR training program, delivered by Michelle Prak, PR consultant, lecturer, and former SATC digital content manager. 

There are a wide range of public relations tactics which tourism operators can use to raise their profile, gain media coverage and share their stories.

This year the South Australian Tourism Commission (SATC) is offering a new PR training program, delivered by Michelle Prak, PR consultant, lecturer, and former SATC digital content manager. 

The series of engaging online PR workshops will teach tourism operators how to:

• Work with the media
• Write media releases, online content and more
• Manage your online reputation
• Manage issues and crises

Registrations are now open for session one - Working with the media. Learn about what journalists want and how to pitch stories about your business to the media.

Event details:

When: Wednesday, 15 February | 9.30am - 11am

Where: Online - registered participants will receive instructions on how to use the online software ahead of the session.

Investment: FREE of charge

RSVP: Monday, 13 February

SECURE YOUR PLACE & REGISTER NOW

FIND OUT MORE

For further information email industrymail@sa.gov.au or contact Jessica Justin on 8463 4637.

Event Management & The Law

16 February 2017

Partner Event - Wallmans Lawyers

How to Avoid Party Crashes, Financial Hangovers & Officers at the Door.

Hosting a successful event can be a great way for you to build business, promote your brand and sell services. Those opportunities can easily turn to liabilities to your business without proactive planning for promotion, profit, legal compliance and event risk management.

Partner Event - Wallmans Lawyers

How to Avoid Party Crashes, Financial Hangovers & Officers at the Door.

Hosting a successful event can be a great way for you to build business, promote your brand and sell services. Those opportunities can easily turn to liabilities to your business without proactive planning for promotion, profit, legal compliance and event risk management.

Melanie Burton, Partner, Risk & Liability at Wallmans Lawyers, will take you through a practical checklist of South Australian legal requirements affecting public and private events, ways to protect your business from financial exposure and guidance on managing risk to your patrons, your brand and your bottom line.  

This will include:

  • licensing & permits for activities, goods & services
  • managing suppliers & contractors
  • emergency management
  • insurance
  • public health & safety
  • sponsors & event partners

Sharon Pitardi, Manager, Marketing & Communications at Wallmans Lawyers, will also share some tips for promoting your private or public event for maximum exposure to your target market and building on the opportunities a good event can create.

Event details:

When: Thursday, 16 February | 2 - 4pm 
(includes a 20 minute afternoon tea break)

Where: Wallmans Lawyers | L5, 400 King William St, Adelaide

Investment: $30 for SATIC Members | $60 for Non-Members

RSVP: Thursday, 9 February

SECURE YOUR PLACE & REGISTER NOW

Please note: If you are a regional member and unable to make this session in-person, you will have the opportunity to access an abridged recording of the workshop following the CBD session. Please register for this opportunity using the registration links above. The recording will only be available for a two week period and will require a password login for access.

From Good to Great Service Workshop - Riverland

17 February 2017

Service Excellence Workshop

This workshop located in the Riverland will look at how quality customer service can improve your business.

Service Excellence Workshop

SATIC with the support of the South Australian Tourism Commission is running 30 workshops around the state in 2016/17. Each workshop includes a One-on-One Business Coaching Session per registered business. 

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professional facilitators. They aim to deliver tangible outcomes - learnt today and implemented tomorrow.

FROM GOOD TO GREAT CUSTOMER SERVICE

Key takeaways from the session:

  • How quality customer service can improve your business, the enjoyment of your job or build your career.
  • The simple basics of customer service.
  • How to initiate effective customer service for the whole community.
  • That customer service is not just face-to-face.
  • Basic utilisation of social media in customer service (it’s more than just a communication channel!).

Workshop details:

Trainers: Jakki Temple-Govan & Nicole Tingey - Clockwise Consulting

When: Friday, 17 February | 10am - 1pm

Where: Loxton Community Hotel Motel | 45 East Terrace, Loxton SA 5333

Investment: $50pp
Includes complimentary one-on-one business coaching session per registered business.

RSVP: Friday, 10 February
Spaces limited - book early to avoid disappointment.

VIEW THE INVITE

SECURE YOUR PLACE & REGISTER NOW

This workshop forms part of a Service Excellence Program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is being delivered by SATIC using funding provided by the South Australian Tourism Commission.

SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one business coaching within three months of the Service Excellence Workshop. These follow-up meetings will assist with the implementation of learnings from this workshop.

To book your session, please contact Roz on (08) 8110 0123 or email roz@satic.com.au

SATIC Program Launch with Premier Jay Weatherill

22 February 2017

Save the Date

This special Talking Tourism networking event will see the Premier of South Australia, Hon Jay Weatherill MP officially launch the SATIC Awards & Events Program for 2017.

Come along and hear how SATIC is working across a comprehensive calendar of industry programs, training and events to assist and support operators in the profitability and sustainability of their businesses.

Save the Date

This special Talking Tourism networking event will see the Premier of South Australia, Hon Jay Weatherill MP officially launch the SATIC Awards & Events Program for 2017.

Come along and hear how SATIC is working across a comprehensive calendar of industry programs, training and events to assist and support operators in the profitability and sustainability of their businesses.

Event details:

When: Wednesday, 22 February

Save the date, more details to follow.

Service AloneĀ Is Not Enough Workshop - Adelaide Hills

22 February 2017

Service Excellence Workshop

In today’s customer-oriented environment, "people skills" are critical for success. How you handle your customers affect your business and your region.

This workshop will give you the skills to create exceptional experiences that exceed the expectations of your visitors and secure an overall competitive advantage through customer service excellence.

Service Excellence Workshop

SATIC, with the support of the South Australian Tourism Commission, are running 30 workshops around the state in 2016/17. Each workshop includes a One-on-One Business Coaching Session per registered business within three months of the workshop.

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professional facilitators. They aim to deliver tangible outcomes - learnt today and implemented tomorrow.

SERVICE ALONE IS NOT ENOUGH -
EXCEPTIONAL EXPERIENCES IS THE EXPECTATION

In today’s customer-oriented environment, "people skills" are critical for success. How you handle your customers affect your business and your region.

This workshop will give you the skills to create exceptional experiences that exceed the expectations of your visitors and secure an overall competitive advantage through customer service excellence.

Key takeaways from the session:

  • Discover the uniqueness of your experiences and how to build even more opportunities.
  • Identify the skill gap that can impact on progress and find practical, cost effective solutions - in real time.
  • Make even better use of your people and place.
  • Really understand what innovation is and use it to exceed guest expectations - social media is only part of the story.
  • Evolve and build on current experiences with greater impact and creativity.  
  • On selling regional experiences.
  • Identifying tactical and useful partnerships in region.

Workshop details:

Trainer: Ali Uren - Kiikstart

When: Wednesday, 22 February | 9:30am - 12:30pm

Where: Adelaide Hills Resort - Business Centre Building | 145A Mount Barker Road, Hahndorf SA 5245

Investment: $50pp
Includes complimentary one-on-one business coaching session per registered business as outlined below.

RSVP: Wednesday, 15 February
Spaces limited - book early to avoid disappointment.

VIEW THE INVITE

SECURE YOUR PLACE & REGISTER NOW

This workshop forms part of a Service Excellence Program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is being delivered by SATIC using funding provided by the South Australian Tourism Commission.

SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one business coaching within three months of the Service Excellence Workshop. These follow-up meetings will assist with the implementation of learnings from this workshop.

To book your session, please contact Roz on (08) 8110 0123 or email roz@satic.com.au

2016 Qantas Australian Tourism Awards

24 February 2017

National Event

The Australian Tourism Awards invites you to celebrate the best of Australian Tourism at the 2016 Qantas Australian Tourism Awards being held in Darwin in 2017.

National Event

The Australian Tourism Awards invites you to celebrate the best of Australian Tourism at the 2016 Qantas Australian Tourism Awards being held in Darwin in 2017.

The Qantas Australian Tourism Awards is the pinnacle event of our industry, which celebrates the outstanding work being done by individuals and businesses in providing exceptional visitor experiences.

Event details:

When: Friday, 24 February | 6:15pm - 11pm

Where: Darwin Convention Centre | Stokes Hill Rd, Darwin City , Northern Territory

Investment: $242

Dress code: Formal/ black tie

RSVP: Friday, 10 February  

VIEW THE INVITE

SECURE YOUR PLACE & REGISTER NOW

Upselling & Cross Selling Is Not A Dirty Word Workshop - Fleurieu Peninsula

01 March 2017

Service Excellence Workshop

When done properly, upselling and cross selling can bring you closer to your visitors, while bringing you more revenue, better retention and longer stays. 

This workshop will provide you with skills and techniques to provide exceptional service, increase the bottom line whilst keeping visitors longer in your region.

Service Excellence Workshop

SATIC, with the support of the South Australian Tourism Commission, are running 30 workshops around the state in 2016/17. Each workshop includes a One-on-One Business Coaching Session per registered business.

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professional facilitators. They aim to deliver tangible outcomes - learnt today and implemented tomorrow.

UPSELLING & CROSS SELLING IS NOT A DIRTY WORD -
IT CAN MAKE YOUR VISITORS HAPPIER

When done properly, upselling and cross selling can bring you closer to your visitors, while bringing you more revenue, better retention and longer stays. 

Both methods are useful, and both essentially do the same thing: help the customer get more value from your business, and help your business get more loyalty and revenue from the customer.

This workshop will provide you with skills and techniques to provide exceptional service, increase the bottom line whilst keeping visitors longer in your region.

  • Upselling, cross-selling and customer retention.
  • Customer touchpoint mapping.
  • Customer experience management.
  • Becoming a customer service culture.
  • Retaining and engaging your customers.
  • Customer service "quick wins".
  • Using data to make decisions about your customers.

Workshop details:

Trainer: Steve Davis - Baker Marketing

When: Wednesday, 1 March | 4:30pm - 7:00pm

Where: Yankalilla Visitor Information Centre | 163 Main S Rd, Yankalilla

Investment: $30pp
Includes complimentary one-on-one business coaching session per registered business as outlined below.

RSVP: Wednesday, 22 February
Spaces limited - book early to avoid disappointment.

This workshop forms part of a Service Excellence Program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is being delivered by SATIC using funding provided by the South Australian Tourism Commission.

SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one business coaching within three months of the Service Excellence Workshop. These follow-up meetings will assist with the implementation of learnings from this workshop.

To book your session, please contact Roz on (08) 8110 0123 or email roz@satic.com.au

SECURE YOUR PLACE & REGISTER NOW

Destination Australia Conference

16 March 2017

Tourism Australia Event

This year’s Destination Australia Conference will feature a fantastic line up of speakers including: Paul Bloxham, Chief Economist for Australia and New Zealand at HSBC; Sarah Quinlan, Senior Vice President and Group Head of Market Insights for MasterCard; and Henry Tajer, Global CEO for IPG media brands. 

Tourism Australia Event

This year’s Destination Australia Conference will feature a fantastic line up of speakers including: Paul Bloxham, Chief Economist for Australia and New Zealand at HSBC; Sarah Quinlan, Senior Vice President and Group Head of Market Insights for MasterCard; and Henry Tajer, Global CEO for IPG media brands. 

Representatives from Google and Facebook will also speak on the latest travel trends and Tourism Australia’s Managing Director, John O’Sullivan will outline Tourism Australia’s future plans.

The full conference program will be published shortly with updates on further speakers. 

Event details

When: Thursday, 16 March 2017 | 9am - 5pm
(followed by networking with drinks until 7pm)

Where: Doltone House Hyde Park | 181 Elizabeth Street, Sydney 

Investment: $350

SECURE YOUR PLACE & REGISTER NOW

Save the date, more details to follow.

Discover SA 2017

07 April 2017

ATEC Event

Discover SA is South Australia’s largest annual tourism trade event combining a full day workshop and famil program. 

ATEC Event

Discover SA is South Australia’s largest annual tourism trade event combining a full day workshop and famil program.

In 2017, the SA Tourism Commission and the Australian Tourism Export Council will co-host a trade workshop where you will have the opportunity to showcase your business via individual appointments in a timed workshop schedule providing meaningful connections with Australia's most important destination buyers.

Event details:

When: Friday, 7 April 2017 | 8am – 4pm (times to be confirmed)

Where: Adelaide CBD 

Save the date, more details to follow.

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