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Training & Events

Customer Service: Theory & Practice Workshop - Fleurieu Peninsula

01 March 2017

ServiceIQ Workshop

This workshop will provide valuable insight to the customer experience, providing a roadmap to help your customers get more value from your business, all while increasing loyalty and revenue to your business' bottom line.

ServiceIQ Workshop

SATIC with the support of the Government of South Australian and South Australian Tourism Commission (SATC) is running 30 workshops around the state in 2016/17. Each workshop includes a one-on-one business coaching session per registered business within three months of the workshop.

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professional facilitators. They aim to deliver tangible outcomes - learnt today and implemented tomorrow.

CUSTOMER SERVICE - THEORY AND PRACTICE

Exceeding customer expectations does not necessarily make your customers (visitors) happy - but making their lives easier can.

These workshops will provide valuable insight to the customer experience, providing a roadmap to help your customers get more value from your business, all while increasing loyalty and revenue to your business' bottom line.

You will be provided with practical tools to help you implement best practice customer service in your business and keep visitors in your business, and region, for longer.

Topics covered will include:

  •  Customer Retention and Loyalty
  •  Long-Term Customer Strategy
  •  Customer Engagement
  •  The importance of reducing Customer Effort
  •  The Customer "Experience" and its impact on your business
  •  Building Empathy and a Service Culture

Workshop details:

Trainer: Steve Davis - Baker Marketing

When: Wednesday, 1 March | 4:30pm - 7:00pm

Where: Yankalilla Visitor Information Centre | 163 Main S Rd, Yankalilla

Investment: $30pp
Includes complimentary one-on-one business coaching session per registered business as outlined below.

RSVP: Wednesday, 22 February
Spaces limited - book early to avoid disappointment.

SECURE YOUR PLACE & REGISTER NOW

This workshop forms part of a ServiceIQ: Smarter Business Program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is an initiative of the Premier of South Australia and is being delivered by SATIC using funding provided by the South Australian Tourism Commission and the Government of South Australia. 

SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one business coaching within three months of the ServiceIQ Workshop. These follow-up meetings will assist with the implementation of learnings from this workshop.

To book your session, please contact Roz on (08) 8110 0123 or email roz@satic.com.au

The Customer Persona and Customer Journey Maps - Kangaroo Island

03 March 2017

ServiceIQ Workshop

This workshop will equip you with the skills to develop a deeper understanding about your most profitable customer (actions, motivations, feelings, barriers, preferences) and map their customer journey from awareness to advocacy.

ServiceIQ Workshop

SATIC with the support of the Government of South Australian and South Australian Tourism Commission (SATC) is running 30 workshops around the state in 2016/17. Each workshop includes a one-on-one business coaching session per registered business within three months of the workshop.

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professional facilitators. They aim to deliver tangible outcomes - learnt today and implemented tomorrow.

The Customer Persona and Customer Journey Maps – Tools to identify customer service gaps and improve customer satisfaction

Businesses with a customer centric approach who understand their customers, their journey and key touchpoints are gaining competitive advantage. Different customer touchpoints require different content, interaction and customisation in a variety of channels. Those touchpoints are moments of truth that provide businesses with opportunities to improve their customer interactions.

This workshop will equip you with the skills to develop a deeper understanding about your most profitable customer (actions, motivations, feelings, barriers, preferences) and map their customer journey from awareness to advocacy. This improved customer knowledge enables you to deliver a more personalised experience at individual touchpoints and perfect the whole customer journey. 

Key Takeaways:

  • Review of existing customer data and identification of gaps
  • Development of customer persona profile(s)  
  • Understanding the different phases of a customer journey 
  • Development of a customer journey map
  • Understanding of key customer touchpoints, current gaps and actions to improve customer service interactions

Workshop details:

Trainer: Siggi Frede | Effektiver

When: Friday, 3 March | 10:30am - 1:30pm

Where: Kangaroo Island Council in Council Chambers | 43 Dauncey Street, Kingscote, 5223

Investment: $50pp
Includes complimentary one-on-one business coaching session per registered business as outlined below (within 3 mths).

RSVP: Friday, 24 February
Spaces limited - book early to avoid disappointment.

SECURE YOUR PLACE & REGISTER NOW 

This workshop forms part of a ServiceIQ: Smarter Business Program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is an initiative of the Premier of South Australia and is being delivered by SATIC using funding provided by the South Australian Tourism Commission and the Government of South Australia. 

SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one business coaching within three months of the ServiceIQ Workshop. These follow-up meetings will assist with the implementation of learnings from this workshop.

To book your session, please contact Roz on (08) 8110 0123 or email roz@satic.com.au

Service AloneĀ Is Not Enough Workshop - Port Lincoln

08 March 2017

ServiceIQ Workshop

This workshop will give you the skills to create exceptional experiences that exceed the expectations of your visitors and secure an overall competitive advantage through customer service excellence.

ServiceIQ Workshop

SATIC with the support of the Government of South Australian and South Australian Tourism Commission (SATC) is running 30 workshops around the state in 2016/17. Each workshop includes a one-on-one business coaching session per registered business within three months of the workshop.

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professional facilitators. They aim to deliver tangible outcomes - learnt today and implemented tomorrow.

SERVICE ALONE IS NOT ENOUGH - EXCEPTIONAL EXPERIENCES IS THE EXPECTATION

In today’s customer-oriented environment, "people skills" are critical for success. How you handle your customers affect your business and your region.

This workshop will give you the skills to create exceptional experiences that exceed the expectations of your visitors and secure an overall competitive advantage through customer service excellence.

Key takeaways from the session:

  • Discover the uniqueness of your experiences and how to build even more opportunities.
  • Identify the skill gap that can impact on progress and find practical, cost effective solutions - in real time.
  • Make even better use of your people and place.
  • Really understand what innovation is and use it to exceed guest expectations - social media is only part of the story.
  • Evolve and build on current experiences with greater impact and creativity.
  • On selling regional experiences.
  • Identifying tactical and useful partnerships in region.

Workshop details:

Trainer: Ali Uren - Kiikstart

When: Wednesday, 8 March | 9am - 12pm

Where: Port Lincoln Hotel | 1 Lincoln Highway, Port Lincoln SA 5606

Investment: $50pp
Includes complimentary follow up one-on-one business coaching session per registered business (within 3 mths).

RSVP: Wednesday, 1 March
Spaces limited - book early to avoid disappointment.

SECURE YOU PLACE & REGISTER NOW

This workshop forms part of a Service IQ: Smarter Business program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is an initiative of the Premier of South Australia and is being delivered by SATIC using funding provided by the South Australian Tourism Commission and the Government of South Australia.

SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one business coaching within three months of the ServiceIQ Workshop. These follow-up meetings will assist with the implementation of learnings from this workshop.

To book your session, please contact Roz on (08) 8110 0123 or email roz@satic.com.au

Service Alone Is Not Enough Workshop - Whyalla

08 March 2017

ServiceIQ Workshop

This workshop will give you the skills to create exceptional experiences that exceed the expectations of your visitors and secure an overall competitive advantage through customer service excellence.

ServiceIQ Workshop

SATIC with the support of the Government of South Australian and South Australian Tourism Commission (SATC) is running 30 workshops around the state in 2016/17. Each workshop includes a one-on-one business coaching session per registered business within three months of the workshop.

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professional facilitators. They aim to deliver tangible outcomes - learnt today and implemented tomorrow.

SERVICE ALONE IS NOT ENOUGH - EXCEPTIONAL EXPERIENCES IS THE EXPECTATION

In today’s customer-oriented environment, "people skills" are critical for success. How you handle your customers affect your business and your region.

This workshop will give you the skills to create exceptional experiences that exceed the expectations of your visitors and secure an overall competitive advantage through customer service excellence.

Key takeaways from the session:

  • Discover the uniqueness of your experiences and how to build even more opportunities.
  • Identify the skill gap that can impact on progress and find practical, cost effective solutions - in real time.
  • Make even better use of your people and place.
  • Really understand what innovation is and use it to exceed guest expectations - social media is only part of the story.
  • Evolve and build on current experiences with greater impact and creativity.
  • On selling regional experiences.
  • Identifying tactical and useful partnerships in region.

Workshop details:

Trainer: Ali Uren - Kiikstart

When: Wednesday, 8 March | 3pm - 6pm

Where: Port Lincoln Hotel | 1 Lincoln Highway, Port Lincoln SA 5606

Investment: $50pp
Includes complimentary follow up one-on-one business coaching session per registered business (within 3 mths).

RSVP: Wednesday, 1 March
Spaces limited - book early to avoid disappointment.

SECURE YOUR PLACE & REGISTER NOW

This workshop forms part of a Service IQ: Smarter Business program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is an initiative of the Premier of South Australia and is being delivered by SATIC using funding provided by the South Australian Tourism Commission and the Government of South Australia.

SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one business coaching within three months of the ServiceIQ Workshop. These follow-up meetings will assist with the implementation of learnings from this workshop.

To book your session, please contact Roz on (08) 8110 0123 or email roz@satic.com.au

Service Alone Is Not Enough Workshop - Ceduna

09 March 2017

ServiceIQ Workshop

This workshop will give you the skills to create exceptional experiences that exceed the expectations of your visitors and secure an overall competitive advantage through customer service excellence.

ServiceIQ Workshop

SATIC with the support of the Government of South Australian and South Australian Tourism Commission (SATC) is running 30 workshops around the state in 2016/17. Each workshop includes a one-on-one business coaching session per registered business within three months of the workshop.

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professional facilitators. They aim to deliver tangible outcomes - learnt today and implemented tomorrow.

SERVICE ALONE IS NOT ENOUGH - EXCEPTIONAL EXPERIENCES IS THE EXPECTATION

In today’s customer-oriented environment, "people skills" are critical for success. How you handle your customers affect your business and your region.

This workshop will give you the skills to create exceptional experiences that exceed the expectations of your visitors and secure an overall competitive advantage through customer service excellence.

Key takeaways from the session:

  • Discover the uniqueness of your experiences and how to build even more opportunities.
  • Identify the skill gap that can impact on progress and find practical, cost effective solutions - in real time.
  • Make even better use of your people and place.
  • Really understand what innovation is and use it to exceed guest expectations - social media is only part of the story.
  • Evolve and build on current experiences with greater impact and creativity.
  • On selling regional experiences.
  • Identifying tactical and useful partnerships in region.

Workshop details:

Trainer: Ali Uren - Kiikstart

When: Wednesday, 8 March | 9am - 12pm

Where: Port Lincoln Hotel | 1 Lincoln Highway, Port Lincoln SA 5606

Investment: $50pp
Includes complimentary follow up one-on-one business coaching session per registered business (within 3 mths).

RSVP: Wednesday, 1 March
Spaces limited - book early to avoid disappointment.

SECURE YOUR PLACE & REGISTER NOW

This workshop forms part of a Service IQ: Smarter Business program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is an initiative of the Premier of South Australia and is being delivered by SATIC using funding provided by the South Australian Tourism Commission and the Government of South Australia.

SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one business coaching within three months of the ServiceIQ Workshop. These follow-up meetings will assist with the implementation of learnings from this workshop.

To book your session, please contact Roz on (08) 8110 0123 or email roz@satic.com.au

Writing for the Media Workshop

15 March 2017

SATC Workshop

There are a wide range of public relations tactics which tourism operators can use to raise their profile, gain media coverage and share their stories.

This year the South Australian Tourism Commission (SATC) is offering a new PR training program, delivered by Michelle Prak, PR consultant, lecturer, and former SATC digital content manager. 

There are a wide range of public relations tactics which tourism operators can use to raise their profile, gain media coverage and share their stories.

This year the South Australian Tourism Commission (SATC) is offering a new PR training program, delivered by Michelle Prak, PR consultant, lecturer, and former SATC digital content manager. 

The series of engaging online PR workshops will teach tourism operators how to:

• Work with the media
• Write media releases, online content and more
• Manage your online reputation
• Manage issues and crises

Registrations are now open for session two - Writing for the Media. Learn about writing media releases, online content and more.

Event details:

When: Wednesday, 15 March | 9.30am - 11am

Where: Online - registered participants will receive instructions on how to use the online software ahead of the session.

Investment: FREE of charge

SECURE YOUR PLACE & REGISTER NOW

FIND OUT MORE

For further information email industrymail@sa.gov.au or contact Jessica Justin on 8463 4637.

Destination Australia 2017

16 March 2017

Tourism Australia Event

Join Australia's leading tourism decision makers and marketers at #DestAus17

Tourism Australia Event

Join Australia's leading tourism decision makers and marketers at #DestAus17

Top executives from leading companies including Google, Facebook, Skift, Mastercard, HSBC, IPG Media Brands and Tourism Australia will cover:

  • The top global megatrends defining travel in 2017
  • How Tourism Australia is tapping into high-yield international markets to increase spend
  • How global political, economic and demographic trends will impact Australian tourism
  • People search on Google trillions of times every year. What are the latest insights for travel?
  • The key factors are in growing demand from Asia’s growing middle class.
  • How the world’s most successful brands connect with consumers
  • The rules of simplicity that lead to amazing business success 

Event details

When: Thursday, 16 March 2017 | 9am - 5pm
(followed by networking with drinks until 7pm)

Where: Doltone House Hyde Park | 181 Elizabeth Street, Sydney 

Investment: $350

VIEW THE AGENDA & SPEAKER BIOS

SECURE YOUR PLACE & REGISTER NOW

Discover SA 2017

07 April 2017

ATEC and South Australian Tourism Commission, invite South Australian Sellers to Discover SA 2017.

ATEC and South Australian Tourism Commission, invite South Australian Sellers to Discover SA 2017.

Discover SA will be held on Friday, 7 April and will give ATEC Member Buyers and South Australian Sellers the opportunity to meet in a B2B workshop and network at ‘A Night Out with Friends’ networking function.

Sellers will be seated around the room and buyers will be moving around to the one-on-one timed appointments. Sellers will be provided with a table and chairs and are able to bring one pull-up banner, any collateral that can be handed out to buyers and theming for the table. 
Please bring enough battery power for any laptop or tablet devices. Power-boards will be available around the room to charge up during breaks.

Event details:

When: Friday, 7 April 2017 | 8am - 4pm
Seller set-up - 7:30am

Where: Adelaide Oval | Audi Stadium Club, John Halbert Room

Investment: From $600

RSVP: Tuesday, 7 March

SECURE YOUR PLACE & REGISTER NOW

Customer Service: Theory & Practice Workshop - Victor Harbor

11 April 2017

ServiceIQ Workshop

This workshop will provide valuable insight to the customer experience, providing a roadmap to help your customers get more value from your business, all while increasing loyalty and revenue to your business' bottom line.

ServiceIQ Workshop

SATIC with the support of the Government of South Australian and South Australian Tourism Commission (SATC) is running 30 workshops around the state in 2016/17. Each workshop includes a one-on-one business coaching session per registered business within three months of the workshop.

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professional facilitators. They aim to deliver tangible outcomes - learnt today and implemented tomorrow.

CUSTOMER SERVICE - THEORY AND PRACTICE

Exceeding customer expectations does not necessarily make your customers (visitors) happy - but making their lives easier can.

This workshop will provide valuable insight to the customer experience, providing a roadmap to help your customers get more value from your business, all while increasing loyalty and revenue to your business' bottom line.

You will be provided with practical tools to help you implement best practice customer service in your business and keep visitors in your business, and region, for longer.

Topics covered will include:

  •  Customer Retention and Loyalty
  •  Long-Term Customer Strategy
  •  Customer Engagement
  •  The importance of reducing Customer Effort
  •  The Customer "Experience" and its impact on your business
  •  Building Empathy and a Service Culture

Workshop details:

Trainer: Steve Davis - Baker Marketing

When: Tuesday, 11 April | 9:30am - 12:30pm

Where: The Whale Centre | 2 Railway Terrace, Victor Harbor SA 

Investment: $30pp
Includes complimentary one-on-one business coaching session per registered business as outlined below.

RSVP: Tuesday, 4 April
Spaces limited - book early to avoid disappointment.

SECURE YOUR PLACE & REGISTER NOW

This workshop forms part of a ServiceIQ: Smarter Business Program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is an initiative of the Premier of South Australia and is being delivered by SATIC using funding provided by the South Australian Tourism Commission and the Government of South Australia. 

SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one business coaching within three months of the ServiceIQ Workshop. These follow-up meetings will assist with the implementation of learnings from this workshop.

To book your session, please contact Roz on (08) 8110 0123 or email roz@satic.com.au

Discover the New B2B Workshop

13 May 2017

ATEC Event

ATEC invites you to express your interest in attending what is set to be an exciting addition to the ATEC events calendar - the NEW ‘Discover the New’ B2B workshop!

ATEC Event

ATEC invites you to express your interest in attending what is set to be an exciting addition to the ATEC events calendar - the NEW ‘Discover the New’ B2B workshop!

SELLERS are you:

  • A first time attendee to an international trade show?
  • Presenting product that's less than 1 year in the market?
  • Presenting a new offering to your existing portfolio?
  • Presenting completely new product due to commence in the next 12 months?

BUYERS are you:

  • Invested in new Australian product and experiences which can be part of a NEW offering for your clients?
  • Interested in meeting new contacts and getting the first look at what Australia newly has/will have to offer?
  • Finding new products ahead of contracting period?

Event details:

When: Saturday, 13 May

Where: Luna Park, Sydney 

Investment: $175 for Buyers | $350 for Sellers (exc. GST)

RSVP: Tuesday, 21 February

EXPRESS YOUR INTEREST

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