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Talking Tourism in Adelaide Hills

24 May 2017

SATIC & ATEC Event

The SATIC Board and ATEC SA Branch Committee will be hosting an exclusive Talking Tourism Networking Function in the Adelaide Hills, enabling the tourism industry to get together and discuss tourism issues and opportunities.

SATIC & ATEC Event

The SATIC Board and ATEC SA Branch Committee will be hosting an exclusive Talking Tourism Networking Function in the Adelaide Hills, enabling the tourism industry to get together and discuss tourism issues and opportunities.

This is a special Industry function to be held at the Adelaide Hills Convention Centre. A free guided tour will be held 20 minutes before the Networking Function. 

This is your opportunity to meet the SATIC Board and the ATEC SA Committee and hear what they are doing in the advocacy space and how they are helping to engage, represent, strengthen and empower the SA tourism industry contributing to its sustainable growth.

Event details: 

When: Wednesday, 24 May | 5:30pm - 7:30pm
Adelaide Hills Convention Centre Tour (Main building) | 5:10pm - 5:25pm (15 mins)

Where: Adelaide Hills Convention Centre | 145A Mount Barker Road, Hahndorf

Investment: Complimentary for SATIC/ATEC Members | $30pp Non-Members

RSVP: Friday, 19 May

SECURE YOUR PLACE & REGISTER NOW

2017 TRA Roundtable Meeting

26 May 2017

SATIC, SA Tourism Commision & Tourism Research Australia Event - Invite only

This year’s roundtable is designed to build on the outcomes from the 2016 Research Roundtables. 

SATIC, SA Tourism Commision & Tourism Research Australia Event - Invite only

This year’s roundtable is designed to build on the outcomes from the 2016 Research Roundtables. The 2016 roundtables bought together over 200 participants from government, industry and academia to develop a more coordinated and strategic approach to tourism research. The feedback from the 2016 roundtables informed the development of the National Approach to Tourism Research (NATR) which identified research priorities for 2017. Information on the 2016 roundtables and the NATR is available from the TRA website here.

The 2017 Research Roundtables will focus on:

Data needs

  • What data is needed to enable informed business decisions and planning and assist with policy development and marketing
  • Targets and measurement of tourism performance beyond 2020

Developing the work program under the NATR:

  • 2017 Research projects – where are the gaps?
  • Funding – where will the money come from?
  • Partnerships

Event details:

When:  Friday, 26 May | 9:30am - 12pm

Where: Quest on Franklin, 74 Franklin St, Adelaide, SA

Investment: Free of charge, by invitation

RSVP: 19 May

If you have any further questions, please contact Rachael Dean at Tourism Research Australia on 02 6272 6851 or email Rachael on rachael.dean@austrade.gov.au.

SATIC Chairman’s Luncheon

30 May 2017

Industry Leader Event - Invite only

SATIC’s Chairman’s Luncheon brings together leaders within the South Australian tourism industry to meet and discuss the opportunities and challenges our industry faces.

Industry Leader Event - Invite only

Eoin Loftus, Chairman of the SA Tourism Industry Council (SATIC) invites tourism leaders within South Australia to attend an exclusive Chairman’s Luncheon.

Special guest for this luncheon with be Minister for Tourism - Leon Bignell who will speak on the future opportunities for tourism growth in our State.  

SATIC’s Chairman’s Luncheon brings together leaders within the South Australian tourism industry to meet and discuss the opportunities and challenges our industry faces.

Event details:

When: Tuesday, 30 May | 12noon – 2pm

Where: Stamford Plaza Adelaide

Service Alone Is Not Enough Workshop - Murray River, Lakes & Coorong

30 May 2017

ServiceIQ Workshop

This workshop will provide valuable insight to the customer experience, providing a roadmap to help your customers get more value from your business, all while increasing loyalty and revenue to your business' bottom line.

ServiceIQ Workshop

SATIC with the support of the Government of South Australian and South Australian Tourism Commission (SATC) is running 30 workshops around the state in 2016/17. Each workshop includes a one-on-one business coaching session per registered business within three months of the workshop.

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professional facilitators. They aim to deliver tangible outcomes - learnt today and implemented tomorrow.

SERVICE ALONE IS NOT ENOUGH - EXCEPTIONAL EXPERIENCES IS THE EXPECTATION

In today’s customer-oriented environment, "people skills" are critical for success. How you handle your customers affect your business and your region.

This workshop will give you the skills to create exceptional experiences that exceed the expectations of your visitors and secure an overall competitive advantage through customer service excellence.

Key takeaways from the session:

  • Discover the uniqueness of your experiences and how to build even more opportunities.
  • Identify the skill gap that can impact on progress and find practical, cost effective solutions - in real time.
  • Make even better use of your people and place.
  • Really understand what innovation is and use it to exceed guest expectations - social media is only part of the story.
  • Evolve and build on current experiences with greater impact and creativity.
  • On selling regional experiences.
  • Identifying tactical and useful partnerships in region.

Event details:

Trainer: Ali Uren - Kiikstart

When: Tuesday, 30 May | 9:03am - 12:30pm

Where: Mannum Motel | 76 Cliff Street, Mannum

Investment: $50pp
Includes complimentary follow up one-on-one business coaching session per registered business (within 3 mths).

RSVP: Tuesday, 23 May
Spaces limited - book early to avoid disappointment.

SECURE YOUR PLACE & REGISTER NOW

This workshop forms part of a ServiceIQ: Smarter Business Program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is an initiative of the Premier of South Australia and is being delivered by SATIC using funding provided by the South Australian Tourism Commission and the Government of South Australia. 

SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one business coaching within three months of the ServiceIQ Workshop. These follow-up meetings will assist with the implementation of learnings from this workshop.

To book your session, please contact Roz on (08) 8110 0123 or email roz@satic.com.au

2017 SATIC Tourism Conference

06 June 2017 - 07 June 2017

4 masterclasses. 8 plenary sessions. 15 workshops. 26+ speakers.

The conference will facilitate the continuous development of a dynamic, innovative and competitive tourism industry, providing delegates with an insight into the forces that will shape the direction of tourism into the future.

4 masterclasses. 8 plenary sessions. 15 workshops. 26+ speakers.

The conference will facilitate the continuous development of a dynamic, innovative and competitive tourism industry, providing delegates with an insight into the forces that will shape the direction of tourism into the future.

As well as assisting delegates to engage with new ideas, strategies and ways of thinking, the conference will encourage thought leadership, service excellence and best business practice.

Event details:

When: Tuesday, 6 June - Wednesday, 7 June 

Where: Stamford Grand Adelaide | 2 Jetty Road, Glenelg

Investment: from $325 - please refer to booking site for all packages and options.

RSVP: Tuesday, 23 May 

SECURE YOUR PLACE & REGISTER NOW

VIEW THE PROGRAM

Industry Dinner

07 June 2017

A highlight of the industry dinner will be guest speaker David Cooke, a recognised expert in urban design and Director of design studio City Collective.

A highlight of the industry dinner will be guest speaker David Cooke, a recognised expert in urban design and Director of design studio City Collective. 

The problems that plague Adelaide have become normal to us, but that doesn’t mean normal solutions are going to work. While undertaking his Masters at The University of California, Berkeley, architect David Cooke came up with a radical plan for the city that uses the Commonwealth Games as a catalyst to increase Adelaide’s city centre population, vibrancy and urban quality.

The Commonwealth Games could create a better future for Adelaide; what would need to be done to hold the event in the city and what legacy those choices would create are detailed in a staged approach that provides a diverse mix of urban infill housing, walkable blocks and improved transit. The design proposal increases the urban quality, attracts residents back to the city centre and improves the overall tourist experience.

In unpacking this work, it is proposed how to complete Light’s original city plan of Adelaide and deliver an urban identity that solves many of Adelaide’s urban challenges and delivers a sustainable urban future.

Rilka Warbanoff from Rilka's Kitchen will give a cooking demonstration and lead a panel discussion on the topic of Food and the City.

Industry Dinner details:

When: Wednesday, 7 June 

Where: Stamford Grand Adelaide | 2 Jetty Rd, Glenelg 

Investment: $90 for SATIC Members | $150 for Non-Members

RSVP: Tuesday, 23 May

FIND OUT MORE

SECURE YOUR PLACE AND REGISTER NOW

Nature-based Tourism Summit

08 June 2017

Government of South Australia Event - Invite only

The Summit will bring together the collaborative work of four strategic forums held throughout 2016/2017 and align our collective focus for the next year. 

Government of South Australia Event - Invite only

In 2016, the State Government, in partnership with industry and stakeholders developed and released Nature Like Nowhere Else’, a strategy and action plan for activating nature-based tourism in South Australia, which has created the pathway for nature-based tourism businesses to flourish.

Join the Hon. Ian Hunter MLC - Minister for Sustainability, Environment & Conservation, Rodney Harrex - Chief Executive, South Australian Tourism Commission, Sandy Pitcher - Chief Executive, Department of Environment, Water and Natural Resources, tourism industry and stakeholders as we mark the first year of implementation of 'Nature Like Nowhere Else'.

The Summit will bring together the collaborative work of four strategic forums held throughout 2016/2017 and align our collective focus for the next year. 

Following the Nature-based Tourism Summit, you will have the opportunity to come face-to-face with some of the hand-raised animals from the Adelaide Zoo and have a to chat to the keepers.

Event details:

When: Thursday, 8 June

Time: 11.45am meet at the registration desk at "Main Entrance"
            12:00pm - 12:30pm - Welcome Lunch
            12:30pm - 2:30pm - Nature-based Tourism Summit Forum
            2:30pm - 3.00pm - Animal Encounter

Where: Fig Tree Function Room - Adelaide Zoo
Attendance is complimentary thanks to the support of the Government of South Australia

RSVP: Thursday, 1 June
bookings essential - limited seats available

Digital Marketing For Tourism Workshop - Mt Gambier

20 June 2017

ServiceIQ Workshop

Get up to date and master the latest digital marketing tools and techniques that will make your marketing efforts more productive.

ServiceIQ Workshop

SATIC with the support of the Government of South Australian and South Australian Tourism Commission (SATC) is running 30 workshops around the state in 2016/17. Each workshop includes a one-on-one business coaching session per registered business within three months of the workshop.

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professional facilitators. They aim to deliver tangible outcomes - learnt today and implemented tomorrow.

DIGITAL MARKETING FOR TOURISM

Get up to date and master the latest digital marketing tools and techniques that will make your marketing efforts more productive. Learn about social media, online marketing, photo application, digital marketing and analytics. This workshop is completely hands on and you will need to bring a laptop (to connect to local Wi-fi) and smartphone to ensure you get the most out of it.

Topics covered:

1.  Photo editing and uploading
a. Instagram practical applications.
b. Facebook practical applications.
c. Pinterest - opportunities and other tools.

2. Websites
a. Reviewing your website for increased ROI.
b. Sales Pathways and Call to Action.
c. Trip Advisor, ATDW (Australian Tourism Data Warehouse) and other third party referral. 

3. Overview and example of media strategy to maximise ROI
a. Key digital marketing tools for small business and understanding which social media channels to use.

Take away tools:

  • Digital tools hand out.
  • Checklist to complete items. 

Workshop details:

When: Tuesday, 20 June | 11:30am - 2:30pm

Where: Quality Inn Presidential  | 156 Jubilee Highway West, Mt Gambier

Investment: $65pp
Includes complimentary follow up one-on-one business coaching session per registered business (within 3 mths).

Requirement to Bring: Laptop to connect to Wi-Fi and smartphone to connect to computer

RSVP: Tuesday, 13 June
Spaces limited - book early to avoid disappointment.

SECURE YOUR PLACE & REGISTER NOW

This workshop forms part of a ServiceIQ: Smarter Business Program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is an initiative of the Premier of South Australia and is being delivered by SATIC using funding provided by the South Australian Tourism Commission and the Government of South Australia. 

SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one business coaching within three months of the ServiceIQ Workshop. These follow-up meetings will assist with the implementation of learnings from this workshop.

To book your session, please contact Roz on (08) 8110 0123 or email roz@satic.com.au

Digital Marketing For Tourism Workshop - Coonawarra

21 June 2017

ServiceIQ Workshop

Get up to date and master the latest digital marketing tools and techniques that will make your marketing efforts more productive.
 

ServiceIQ Workshop

SATIC with the support of the Government of South Australian and South Australian Tourism Commission (SATC) is running 30 workshops around the state in 2016/17. Each workshop includes a one-on-one business coaching session per registered business within three months of the workshop.

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professional facilitators. They aim to deliver tangible outcomes - learnt today and implemented tomorrow.

DIGITAL MARKETING FOR TOURISM

Get up to date and master the latest digital marketing tools and techniques that will make your marketing efforts more productive. Learn about social media, online marketing, photo application, digital marketing and analytics. This workshop is completely hands on and you will need to bring a laptop (to connect to local Wi-fi) and smartphone to ensure you get the most out of it.

Topics covered:

1.  Photo editing and uploading
a. Instagram practical applications.
b. Facebook practical applications.
c. Pinterest - opportunities and other tools.

2. Websites
a. Reviewing your website for increased ROI.
b. Sales Pathways and Call to Action.
c. Trip Advisor, ATDW (Australian Tourism Data Warehouse) and other third party referral. 

3. Overview and example of media strategy to maximise ROI
a. Key digital marketing tools for small business and understanding which social media channels to use.

Take away tools:

  • Digital tools hand out.
  • Checklist to complete items. 

Workshop details:

When: Wednesday, 21 June | 11:30am - 2:30pm

Where: Chardonnay Lodge | 15006 Riddoch Highway, Coonawarra 

Investment: $65pp
Includes complimentary follow up one-on-one business coaching session per registered business (within 3 mths).

Requirement to Bring: Laptop to connect to Wi-Fi and smartphone to connect to computer

RSVP: Wednesday, 14 June
Spaces limited - book early to avoid disappointment.

SECURE YOUR PLACE & REGISTER NOW

This workshop forms part of a ServiceIQ: Smarter Business Program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is an initiative of the Premier of South Australia and is being delivered by SATIC using funding provided by the South Australian Tourism Commission and the Government of South Australia. 

SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one business coaching within three months of the ServiceIQ Workshop. These follow-up meetings will assist with the implementation of learnings from this workshop.

To book your session, please contact Roz on (08) 8110 0123 or email roz@satic.com.au

2017 SATA How to Enter Awards Workshop

05 July 2017

All 2017 South Australian Tourism Awards nominees are invited to learn from a number of industry experts on how to successfully answer each of the submission questions. 

All 2017 South Australian Tourism Awards nominees are invited to learn from a number of industry experts on how to successfully answer each of the submission questions. 

Hear from 5 industry experts who will cover the key submission questions:

  • Tourism Excellence
  • Business Planning
  • Marketing
  • Customer Service
  • Sustainability

Plus, hear from a past winner about useful submission hints, tips and tools. Each guest speaker is an expert in their field. This is a great opportunity to get an insight into the best way to answer each question in your submission - a workshop not to be missed!

This workshop will be filmed and recorded, so those who are not able to attend can watch the workshop online. A link to view the workshop will be sent to all nominees. 

Event details:

When: Wednesday, 5 July | 10am - 12:30pm

Where: Flinders University | 182 Victoria Square, Adelaide

Investment: FREE for all 2017 Nominees

RSVP: Friday, 30 June
Bookings essentials

Eventbrite - 2017 SATA How to Enter Awards Workshop

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