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I’m Dreaming of a Wild Christmas Function

14 December 2017

SATIC & ATEC Event

I'm dreaming of a wild christmas! On behalf of the South Australian Tourism Industry Council (SATIC) and the Australian Tourism Export Council (ATEC), we invite you to join our team and celebrate the festive season with friends and colleagues before we round out the year that was 2017.

SATIC & ATEC Event

I'm dreaming of a wild christmas! On behalf of the South Australian Tourism Industry Council (SATIC) and the Australian Tourism Export Council (ATEC), we invite you to join our team and celebrate the festive season with friends and colleagues before we round out the year that was 2017.

Event details:

When: Thursday, 14 December
Time: 5.30pm – 7:30pm (arrive 5.15pm sharp)
Where: Adelaide Zoo (meet at the main entrance at 5.15pm), venue is in the Zoo at ‘Immersion’)
Investment: SATIC/ATEC member admission: $40 per person
Standard Admission: $80 per person
(includes complimentary South Australian Beer, Wine, canapes and animal experiences) 
RSVP: 6 December 2017

For any queries or to be put on our WAIT-LIST, please contact info@satic.com.au or phone (08) 8110 0123.

Pitch and Presence Workshop - Adelaide

30 January 2018

ServiceIQ Workshop

Kiikstart will work with participants to make sure they know how to best plan for these public appearances and get maximum return on investment while building brand awareness.

ServiceIQ Workshop

SATIC, with the support of the Government of South Australia, the South Australian Tourism Commission and the Commonwealth Tourism Demand Driver Infrastructure (TDDI) program, is running 40 workshops around the state in 2017/18. These workshops will be followed by one-on-one business coaching sessions (within six months). Please note that only 100 coaching sessions are available and conditions apply. See below for more information and to register your interest.

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professional facilitators.

They aim to deliver tangible outcomes - learnt today and implemented tomorrow.

Pitch and Presence

Time and resources are precious in business, so this session will ensure your organisation makes the most of any future appearances at expos and trade shows.
 
Kiikstart will work with participants to make sure they know how to best plan for these public appearances and get maximum return on investment while building brand awareness.

Plus, hear from Lucy O'Brien, Director of Marketing and Sales at Majestic Hotels. Lucy will share her experience at trade shows and what she finds works best, as well as give you her top five tips for success.

Key learning outcomes:

  • Get clarity on why you are attending the expo/trade show – what are your expectations in terms of outcomes and future relationships?
  • Defining the market you are wanting to engage with – who is your ideal expo/trade show customer?
  • Identifying the resources you need to communicate your brand and your region in the best possible light to ideal customers.
  • Responding to trends in expo attendees – what do the people want today and how can your staff and your experience deliver?
  • Ensure your message is on point and your staff know how to best express this – getting the pitch right.
  • Create an expo/trade show environment that works hard to tell your story without having to rely purely on humans. Maximising non-verbal communication, as well as verbal to not lose valuable contacts.
  • Develop a strategic and tactical approach to following up post-event to gain better expo and trade show outcomes.

Key takeaway resources:

Each operator will receive a checklist that they can use to help create the essential expo/trade show toolkit. This resource will help operators assess current expo/trade show activity, but also provide a guide for simplified, future planning. 

Workshop details:

Trainer: Ali Uren | Kiikstart
When: Tuesday, 30 January 2018 | 10am - 1pm
Where: Sage Hotel Adelaide | 208 South Terrace, Adelaide SA 5000
Investment: $60pp*
Light morning tea supplied.
*Investment includes complimentary one-on-one business coaching session per registered business as outlined below. 

RSVP: Tuesday, 23 January 
Spaces limited, bookings essential.

SECURE YOUR PLACE & REGISTER NOW > 

This workshop forms part of a ServiceIQ: Smarter Business Program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is an initiative of the Premier of South Australia and is being delivered by SATIC using funding provided by the the South Australian Tourism Commission, the Government of South Australia and the Commonwealth Tourism Demand Driver Infrastructure (TDDI) program.

SATIC Member have access to useful tools from previous ServiceIQ Workshops. LOGIN AND VIEW TOOLS > 

SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one tourism business coaching sessions (of up to two hours) within six months of the ServiceIQ Workshop. These sessions are a follow-up of your workshop learnings and include an online marketing audit, review of business capabilities and tourism marketing activities. Only 100 coaching sessions are available and conditions apply. REGISTER YOUR INTEREST NOW > 

 

For further information, please contact Roz on (08) 8110 0123 or email roz@satic.com.au.

Welcome Your Chinese Visitors Workshop - Limestone Coast

07 February 2018

ServiceIQ Workshop

In this workshop, you'll learn how to effectively welcome your Chinese visitors by delving into three key areas: understanding your Chinese visitors, promoting your business to your Chinese visitors and delivering customer service to your Chinese visitors.

ServiceIQ Workshop

SATIC, with the support of the Government of South Australia, the South Australian Tourism Commission and the Commonwealth Tourism Demand Driver Infrastructure (TDDI) program, is running 40 workshops around the state in 2017/18. These workshops will be followed by one-on-one business coaching sessions (within six months). Please note that only 100 coaching sessions are available and conditions apply. See below for more information and to register your interest.

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professional facilitators.

They aim to deliver tangible outcomes - learnt today and implemented tomorrow.

Welcome Your Chinese Visitors

Key takeaways from this workshop include:


Understanding your Chinese visitors

  • Market segmentation—who are your customers? 
  • Family structure and cultural values
  • Understanding their comfort zone—likes and dislikes

Promoting your business to your Chinese visitors

  • How to create effective marketing collateral with proper translation 
  • How to promote your business in a cost-effective way
  • How to design proper signage, menus and instructions 

Delivering customer service to your Chinese visitors

  • Managing expectations (greetings, food, accommodation, etc.)
  • Cultural assumptions—how does culture influence communication  
  • Useful words and phrases in Mandarin Chinese 

Workshop details:

Trainer: Jing Cao | Chinese Language and Cultural Advice
When: Wednesday, 7 February | 1:30pm - 4:30pm
Where: City Hall, Mount Gambier | 10 Watson Terrace, Mount Gambier SA 5290
Investment: $60pp
Light afternoon tea supplied.
Investment includes complimentary one-on-one business coaching session per registered business as outlined below. 
RSVP: Wednesday, 31 January 2017
Spaces limited, bookings essential.

This workshop forms part of a ServiceIQ: Smarter Business Program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is an initiative of the Premier of South Australia and is being delivered by SATIC using funding provided by the the South Australian Tourism Commission, the Government of South Australia and the Commonwealth Tourism Demand Driver Infrastructure (TDDI) program.

SATIC Member have access to useful tools from previous ServiceIQ Workshops. LOGIN AND VIEW TOOLS > 

SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one tourism business coaching sessions (of up to two hours) within six months of the ServiceIQ Workshop. These sessions are a follow-up of your workshop learnings and include an online marketing audit, review of business capabilities and tourism marketing activities. Only 100 coaching sessions are available and conditions apply. REGISTER YOUR INTEREST NOW > 

For further information, please contact Roz on (08) 8110 0123 or email roz@satic.com.au.

2017 Qantas Australian Tourism Awards

23 February 2018

Save the date

The Australian Tourism Awards invites you to celebrate the best of Australian Tourism at the 2017 Qantas Australian Tourism Awards being held in Perth in 2018.

Save the date

The Australian Tourism Awards invites you to celebrate the best of Australian Tourism at the 2017 Qantas Australian Tourism Awards being held in Perth in 2018.

Event details:

When: Friday, 23 February 2018 

Where: Perth Stadium | Victoria Park Dr, Burswood WA 6100

Stay tuned, more details to follow.

A Road Map for Your Business Workshop - Adelaide

26 February 2018

ServiceIQ Workshop

In this workshop you will view the business plan as a guide—a road map for your business that outlines goals and details around how you plan to achieve those goals. 

ServiceIQ Workshop

SATIC, with the support of the Government of South Australia, the South Australian Tourism Commission and the Commonwealth Tourism Demand Driver Infrastructure (TDDI) program, is running 40 workshops around the state in 2017/18. These workshops will be followed by one-on-one business coaching sessions (within six months). Please note that only 100 coaching sessions are available and conditions apply. See below for more information and to register your interest.

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professional facilitators.

They aim to deliver tangible outcomes - learnt today and implemented tomorrow.

A Road Map for Your Tourism Business

Business plans do not have to be long, formal document, as if it were a thesis. It’s the content not the length that matters. Business planning is all about continual innovation and development.  

In this workshop you will view the business plan as a guide—a road map for your business that outlines goals and details around how you plan to achieve those goals. 

The focus will be on short term planning over 12 months and you will be provided with guidance on how to take ideas and opportunities and make these a reality. 

Key areas of focus will broadly include the following:

  • WOTS instead of SWOTS.
  • Areas to leverage and build on – reflecting the businesses WHY ( the vision and the mission)
  • Areas of business that impact on opportunity and growth – control measures to limit the impact of threats.
  • Practical planning in order to gain a solution based not roadblock focused approach.
  • Planning for action – focusing on the what (strategy) and the how ( tactics)
  • Measurement and review.  

Key take away resources to support the learning: 

  • Nine point idea to execution plan – will form the basis of strategising to execution of ideas. To be worked through in session as part of team exercise. 
  • Business Risk Assessment – focuses on innovation and the factors that can impact on strategising. This resource allows businesses to plan ahead in time and put practical control measures in place.   

Each participant will be provided with a mini business framework to complete post workshop. This plan will help simplify and clarify the ideas generated from the workshop.
 
Note:
This opportunity is best suited to business owners, upper and middle management, and anyone who does strategic business planning or interested in learning how.  It is also a good for those undertaking or updating Accreditation or planning on entering the Tourism Awards.

Workshop details:

Trainer: Ali Uren | Kiikstart
When: Monday, 26 February | 10am - 1pm
Where: Ibis Adelaide | 122 Grenfell Street, Adelaide 5000
Nearest park: Secure A Park on Grenfell Street.
Investment: $60pp*
Light morning tea supplied.
*Investment includes complimentary one-on-one business coaching session per registered business as outlined below. 

RSVP: Monday, 19 February 
Spaces limited, bookings essential.

*During the registration process, each participant will be asked to provide responses to the following questions:

  • Three key challenges they believe are impacting on growth. These are priorities they want to be able to respond to in the coming 12 months.  
  • An outline of the business vision and mission. Just to clarify the vision is how you want to be seen by customers and the market – it is aspirational. The mission is one sentence on how you will achieve the vision. 

SECURE YOUR PLACE & REGISTER NOW >

This workshop forms part of a ServiceIQ: Smarter Business Program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is an initiative of the Premier of South Australia and is being delivered by SATIC using funding provided by the the South Australian Tourism Commission, the Government of South Australia and the Commonwealth Tourism Demand Driver Infrastructure (TDDI) program.

SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one tourism business coaching sessions (of up to two hours) within six months of the ServiceIQ Workshop. These sessions are a follow-up of your workshop learnings and include an online marketing audit, review of business capabilities and tourism marketing activities. Only 100 coaching sessions are available and conditions apply. REGISTER YOUR INTEREST NOW > 

For further information, please contact Roz on (08) 8110 0123 or email roz@satic.com.au.

Welcome Your Chinese Visitors Workshop - Yorke Peninsula

27 February 2018

ServiceIQ Workshop

In this workshop, you'll learn how to effectively welcome your Chinese visitors by delving into three key areas: understanding your Chinese visitors, promoting your business to your Chinese visitors and delivering customer service to your Chinese visitors.

ServiceIQ Workshop

SATIC, with the support of the Government of South Australia, the South Australian Tourism Commission and the Commonwealth Tourism Demand Driver Infrastructure (TDDI) program, is running 40 workshops around the state in 2017/18. These workshops will be followed by one-on-one business coaching sessions (within six months). Please note that only 100 coaching sessions are available and conditions apply. See below for more information and to register your interest.

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professional facilitators.

They aim to deliver tangible outcomes - learnt today and implemented tomorrow.

Welcome Your Chinese Visitors

Key takeaways from this workshop include:


Understanding your Chinese visitors

  • Market segmentation—who are your customers? 
  • Family structure and cultural values
  • Understanding their comfort zone—likes and dislikes

Promoting your business to your Chinese visitors

  • How to create effective marketing collateral with proper translation 
  • How to promote your business in a cost-effective way
  • How to design proper signage, menus and instructions 

Delivering customer service to your Chinese visitors

  • Managing expectations (greetings, food, accommodation, etc.)
  • Cultural assumptions—how does culture influence communication  
  • Useful words and phrases in Mandarin Chinese 

Workshop details:

Trainer: Jing Cao | Chinese Language and Cultural Advice
When: Tuesday, 27 February | 10am - 1pm
Where: Coopers Alehouse Wallaroo | 11 Heritage Dr, Wallaroo SA 5556
Investment: $60pp
Investment includes complimentary one-on-one business coaching session per registered business as outlined below. 
Light morning tea supplied.

RSVP: Tuesday, 20 February 
Spaces limited, bookings essential.

SECURE YOUR PLACE & REGISTER NOW > 

This workshop forms part of a ServiceIQ: Smarter Business Program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is an initiative of the Premier of South Australia and is being delivered by SATIC using funding provided by the the South Australian Tourism Commission, the Government of South Australia and the Commonwealth Tourism Demand Driver Infrastructure (TDDI) program.

SATIC Member have access to useful tools from previous ServiceIQ Workshops. LOGIN AND VIEW TOOLS >  

SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one tourism business coaching sessions (of up to two hours) within six months of the ServiceIQ Workshop. These sessions are a follow-up of your workshop learnings and include an online marketing audit, review of business capabilities and tourism marketing activities. Only 100 coaching sessions are available and conditions apply. REGISTER YOUR INTEREST NOW > 

For further information, please contact Roz on (08) 8110 0123 or email roz@satic.com.au.

ATE18

15 April 2018 - 19 April 2018

The event brings together Australian tourism businesses and tourism wholesalers and retailers from around the world through a combination of scheduled business appointments and networking events. 

The event brings together Australian tourism businesses and tourism wholesalers and retailers from around the world through a combination of scheduled business appointments and networking events. It also provides international travel buyers with the opportunity to experience Australia’s tourism offering first-hand through pre and post event familiarisations.

Event details:

When: 15 to 19 April

Where: Adelaide Convention Centre | North Terrace, Adelaide

Start your Seller application now > 

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