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Training & Events . Calendar

Nature-based tourism - Creating ‘Cutting edge sensory experiences that leave a lasting impression’

02 May 2017

Department of Environment, Water & Natural Resources Supported Forum - Invite Only

The aim of this forum is to develop a cooperative approach to developing experiences that immerse visitors in nature and the wide range of interlinked sensory experiences. 

Department of Environment, Water & Natural Resources Supported Forum - Invite Only

The SA Tourism Industry Council (SATIC) in conjunction with the Government of South Australia are hosting an exclusive industry forum, designed to bring together tourism operators, tourism industry bodies and stakeholders that have an association or interest in creating immersive tourism experiences ‘outside of the square’.

The aim of this forum is to develop a cooperative approach to developing experiences that immerse visitors in nature and the wide range of interlinked sensory experiences. South Australia has a distinctly natural flavour in aboriginal culture, wine and food, European heritage, geological storytelling, art expressions and health and wellbeing experiences that work in combination to create a lasting impression of our State.

In attending this forum, facilitated by Shaun de Bruyn, SATIC, you’ll hear from Quenten Agius, Aboriginal Cultural Tours - South Australia | Michele Bain, Yondah Beach House | Rod Hillman, Ecotourism Australia, and Chris Thomas, Department of Environment, Water & Natural Resources.

The forum will include workshop discussions, providing a great opportunity for you to help grow the industry and influence Government decision making.

Event Details:

When: Tuesday, 2 May | 1:30 pm - 4:00 pm

Where: The National Wine Centre of Australia - The Vines Room + Terrace
Corner of Botanic & Hackney Roads | Adelaide

Investment: Attendance is complimentary thanks to the support of the Government of South Australia

RSVP: Thursday, 27 April
*Bookings essential 

Digital Marketing For Tourism Workshop - Port Adelaide (PM)

03 May 2017

ServiceIQ Workshop

Get up to date and master the latest digital marketing tools and techniques that will make your marketing efforts more productive. Learn about social media, online marketing, photo application, digital platforms and analytics.

ServiceIQ Workshop

SATIC with the support of the Government of South Australian and South Australian Tourism Commission (SATC) is running 30 workshops around the state in 2016/17. Each workshop includes a one-on-one business coaching session per registered business within three months of the workshop.

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professional facilitators. They aim to deliver tangible outcomes - learnt today and implemented tomorrow.

DIGITAL MARKETING FOR TOURISM

Get up to date and master the latest digital marketing tools and techniques that will make your marketing efforts more productive. Learn about social media, online marketing, photo application, digital platforms and analytics. This workshop is completely hands on and you will need to bring a laptop (to connect to local Wifi) to ensure you get the most out of it.

Topics covered:

1. Develop a social media strategy to maximise ROI
          a. Understanding your target customer behaviour in the digital space
          b. Key digital marketing tools for small business and understanding which social media channels
              to use
          c. Converting traffic, followers and enquiries into customers

2. Photo editing and uploading
          a. Instagram practical applications
          b. Facebook practical applications
          c. Pinterest – opportunities and other tools

3. Websites
          a. Reviewing your website for increased ROI
          b. Sales Pathways and Call to Action
          c. Trip Advisor and other third party referral sites

Take away tools:
         • Digital tools hand out
         • Checklist to complete items (you can use this to follow up in their mentoring sessions

Workshop details:

When: Wednesday, 3 May | 1:30pm to 4:30pm

Where: Quest Port Adelaide | 36 North Parade, Port Adelaide

Investment: $65pp
Includes complimentary one-on-one business coaching session per registered business as outlined below.

RSVP: Wednesday, 26 April
Strictly limited numbers - only 15 places - book early to avoid disappointment.

This workshop forms part of a ServiceIQ: Smarter Business Program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is an initiative of the Premier of South Australia and is being delivered by SATIC using funding provided by the South Australian Tourism Commission and the Government of South Australia. 

SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one business coaching within three months of the ServiceIQ Workshop. These follow-up meetings will assist with the implementation of learnings from this workshop.

To book your session, please contact Roz on (08) 8110 0123 or email roz@satic.com.au

Digital Marketing For Tourism Workshop - Port Adelaide (AM)

03 May 2017

ServiceIQ Workshop

Get up to date and master the latest digital marketing tools and techniques that will make your marketing efforts more productive. Learn about social media, online marketing, photo application, digital platforms and analytics. 

ServiceIQ Workshop

SATIC with the support of the Government of South Australian and South Australian Tourism Commission (SATC) is running 30 workshops around the state in 2016/17. Each workshop includes a one-on-one business coaching session per registered business within three months of the workshop.

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professional facilitators. They aim to deliver tangible outcomes - learnt today and implemented tomorrow.

DIGITAL MARKETING FOR TOURISM

Get up to date and master the latest digital marketing tools and techniques that will make your marketing efforts more productive. Learn about social media, online marketing, photo application, digital platforms and analytics. This workshop is completely hands on and you will need to bring a laptop (to connect to local Wifi) to ensure you get the most out of it.

Topics covered:

1. Develop a social media strategy to maximise ROI
          a. Understanding your target customer behaviour in the digital space
          b. Key digital marketing tools for small business and understanding which social media channels
              to use
          c. Converting traffic, followers and enquiries into customers

2. Photo editing and uploading
          a. Instagram practical applications
          b. Facebook practical applications
          c. Pinterest – opportunities and other tools

3. Websites
          a. Reviewing your website for increased ROI
          b. Sales Pathways and Call to Action
          c. Trip Advisor and other third party referral sites

Take away tools:
         • Digital tools hand out
         • Checklist to complete items (you can use this to follow up in their mentoring sessions

Workshop details:

When: Wednesday, 3 May | 9:30am to 12:30pm

Where: Quest Port Adelaide | 36 North Parade, Port Adelaide

Investment: $65pp
Includes complimentary one-on-one business coaching session per registered business as outlined below.

RSVP: Wednesday, 26 April
Strictly limited numbers - only 15 places - book early to avoid disappointment.

This workshop forms part of a ServiceIQ: Smarter Business Program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is an initiative of the Premier of South Australia and is being delivered by SATIC using funding provided by the South Australian Tourism Commission and the Government of South Australia. 

SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one business coaching within three months of the ServiceIQ Workshop. These follow-up meetings will assist with the implementation of learnings from this workshop.

To book your session, please contact Roz on (08) 8110 0123 or email roz@satic.com.au

Digital Marketing For Tourism Workshop - Adelaide Hills (AM session)

09 May 2017

ServiceIQ Workshop

Get up to date and master the latest digital marketing tools and techniques that will make your marketing efforts more productive. Learn about social media, online marketing, photo application, digital platforms and analytics. 

ServiceIQ Workshop

SATIC with the support of the Government of South Australian and South Australian Tourism Commission (SATC) is running 30 workshops around the state in 2016/17. Each workshop includes a one-on-one business coaching session per registered business within three months of the workshop.

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professional facilitators. They aim to deliver tangible outcomes - learnt today and implemented tomorrow.

DIGITAL MARKETING FOR TOURISM

Get up to date and master the latest digital marketing tools and techniques that will make your marketing efforts more productive. Learn about social media, online marketing, photo application, digital platforms and analytics. This workshop is completely hands on and you will need to bring a laptop (to connect to local Wifi) to ensure you get the most out of it.

Topics covered:

1. Develop a social media strategy to maximise ROI
          a. Understanding your target customer behaviour in the digital space
          b. Key digital marketing tools for small business and understanding which social media channels
              to use
          c. Converting traffic, followers and enquiries into customers

2. Photo editing and uploading
          a. Instagram practical applications
          b. Facebook practical applications
          c. Pinterest – opportunities and other tools

3. Websites
          a. Reviewing your website for increased ROI
          b. Sales Pathways and Call to Action
          c. Trip Advisor and other third party referral sites

Take away tools:
         • Digital tools hand out
         • Checklist to complete items (you can use this to follow up in their mentoring sessions

Workshop details:

When: Tuesday, 9 May | 9.30am to 12.30pm

Where: The Manna of Hahndorf - In the Business Centre | 25 Mount Barker Rd, Hahndorf

Investment: $65pp
Includes complimentary one-on-one business coaching session per registered business as outlined below.

RSVP: Tuesday, 2 May
Strictly limited numbers - only 15 places - book early to avoid disappointment.

This workshop forms part of a ServiceIQ: Smarter Business Program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is an initiative of the Premier of South Australia and is being delivered by SATIC using funding provided by the South Australian Tourism Commission and the Government of South Australia. 

SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one business coaching within three months of the ServiceIQ Workshop. These follow-up meetings will assist with the implementation of learnings from this workshop.

To book your session, please contact Roz on (08) 8110 0123 or email roz@satic.com.au

 

Digital Marketing For Tourism Workshop - Adelaide Hills (PM session)

09 May 2017

ServiceIQ Workshop

Get up to date and master the latest digital marketing tools and techniques that will make your marketing efforts more productive. Learn about social media, online marketing, photo application, digital platforms and analytics. 

ServiceIQ Workshop

SATIC with the support of the Government of South Australian and South Australian Tourism Commission (SATC) is running 30 workshops around the state in 2016/17. Each workshop includes a one-on-one business coaching session per registered business within three months of the workshop.

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professional facilitators. They aim to deliver tangible outcomes - learnt today and implemented tomorrow.

DIGITAL MARKETING FOR TOURISM

Get up to date and master the latest digital marketing tools and techniques that will make your marketing efforts more productive. Learn about social media, online marketing, photo application, digital platforms and analytics. This workshop is completely hands on and you will need to bring a laptop (to connect to local Wifi) to ensure you get the most out of it.

Topics covered:

1. Develop a social media strategy to maximise ROI
          a. Understanding your target customer behaviour in the digital space
          b. Key digital marketing tools for small business and understanding which social media channels
              to use
          c. Converting traffic, followers and enquiries into customers

2. Photo editing and uploading
          a. Instagram practical applications
          b. Facebook practical applications
          c. Pinterest – opportunities and other tools

3. Websites
          a. Reviewing your website for increased ROI
          b. Sales Pathways and Call to Action
          c. Trip Advisor and other third party referral sites

Take away tools:
         • Digital tools hand out
         • Checklist to complete items (you can use this to follow up in their mentoring sessions

Workshop details:

When: Tuesday, 9 May | 1.30pm to 4.30pm

Where: The Manna of Hahndorf - In the Business Centre | 25 Mount Barker Rd, Hahndorf

Investment: $65pp
Includes complimentary one-on-one business coaching session per registered business as outlined below.

RSVP: Tuesday, 2 May
Strictly limited numbers - only 15 places - book early to avoid disappointment.

This workshop forms part of a ServiceIQ: Smarter Business Program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is an initiative of the Premier of South Australia and is being delivered by SATIC using funding provided by the South Australian Tourism Commission and the Government of South Australia. 

SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one business coaching within three months of the ServiceIQ Workshop. These follow-up meetings will assist with the implementation of learnings from this workshop.

To book your session, please contact Roz on (08) 8110 0123 or email roz@satic.com.au

Discover the New B2B Workshop

13 May 2017

ATEC Event

Join ATEC the Saturday before ATE kicks off to network with fellow ATEC members at their newest B2B event.  

ATEC Event

Join ATEC the Saturday before ATE kicks off to network with fellow ATEC members at their newest B2B event. Exclusively for new products/offerings/experiences, the objective is to deliver a value-packed pre-ATE session on what's new to give buyer members that competitive edge on the floor at ATE. Plus, the event promises seller members dedicated and intensive access to key ITOs and distributors prior to the week with international wholesale partners. Don't miss this unique opportunity for trade engagement.

Event details:

When: Saturday, 13 May | 9am - 5pm 
B2B appointments, followed by networking drinks.

Where: Luna Park | Milson's Point, Sydney 

Investment: from $175

RSVP: Friday, 28 April

REGISTER NOW

SA Regional Tourism Summit

16 May 2017 - 18 May 2017

The three-day event will see representatives from the tourism and local government sectors gather to hear the latest information from their peers, industry experts and guests speakers. 

The SA Regional Tourism Summit – including the SA Accredited Visitor Information Centre Conference – will be held in the Riverland, South Australia. The three-day event will see representatives from the tourism and local government sectors gather to hear the latest information from their peers, industry experts and guests speakers.

The location will allow delegates to see the diverse attractions the Riverland has to offer with plenty of networking opportunities throughout.  

Event details:

When: Tuesday, 16 May - Thursday, 18 May

Where: Riverland

Investment: $360

RSVP: Friday, 14 April

SECURE YOUR PLACE & REGISTER NOW

Managing Issues and Crisis Workshop

17 May 2017

SATC Workshop

Learn about the many ways you can prepare and be on the front-foot, including creating key messages and pulling together a crisis management team.

SATC Workshop

There are a wide range of public relations tactics which tourism operators can use to raise their profile, gain media coverage and share their stories.

This year the South Australian Tourism Commission (SATC) is offering a new PR training program, delivered by Michelle Prak, PR consultant, lecturer, and former SATC digital content manager. 

The series of engaging online PR workshops will teach tourism operators how to:

• Work with the media
• Write media releases, online content and more
• Manage your online reputation
• Manage issues and crises

Registrations are now open for session four - Managing issues and crisis. Learn about the many ways you can prepare and be on the front-foot, including creating key messages and pulling together a crisis management team.

Workshop details:

When: Wednesday, 17 May 

Where: Online - registered participants will receive instructions on how to use the online software ahead of the session.

Investment: FREE of charge

SECURE YOUR PLACE & REGISTER NOW

FIND OUT MORE

For further information email industrymail@sa.gov.au or contact Jessica Justin on 8463 4637.

Service Alone Is Not Enough Workshop - Hawker

23 May 2017

ServiceIQ Workshop

This workshop will provide valuable insight to the customer experience, providing a roadmap to help your customers get more value from your business, all while increasing loyalty and revenue to your business' bottom line.

ServiceIQ Workshop

SATIC with the support of the Government of South Australian and South Australian Tourism Commission (SATC) is running 30 workshops around the state in 2016/17. Each workshop includes a one-on-one business coaching session per registered business within three months of the workshop.

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professional facilitators. They aim to deliver tangible outcomes - learnt today and implemented tomorrow.

SERVICE ALONE IS NOT ENOUGH - EXCEPTIONAL EXPERIENCES IS THE EXPECTATION

In today’s customer-oriented environment, "people skills" are critical for success. How you handle your customers affect your business and your region.

This workshop will give you the skills to create exceptional experiences that exceed the expectations of your visitors and secure an overall competitive advantage through customer service excellence.

Key takeaways from the session:

  • Discover the uniqueness of your experiences and how to build even more opportunities.
  • Identify the skill gap that can impact on progress and find practical, cost effective solutions - in real time.
  • Make even better use of your people and place.
  • Really understand what innovation is and use it to exceed guest expectations - social media is only part of the story.
  • Evolve and build on current experiences with greater impact and creativity.
  • On selling regional experiences.
  • Identifying tactical and useful partnerships in region.

Event details:

Trainer: Ali Uren - Kiikstart

When: Tuesday, 23 May | 1:00pm - 4:00pm

Where: Hawker Community Sports Centre | Craddock Road

Investment: $50pp | $25 pp* FRTOA members only
Includes complimentary follow up one-on-one business coaching session per registered business (within 3 mths).

RSVP: Tuesday, 16 May
Spaces limited - book early to avoid disappointment.

SECURE YOUR PLACE & REGISTER NOW

This workshop forms part of a ServiceIQ: Smarter Business Program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is an initiative of the Premier of South Australia and is being delivered by SATIC using funding provided by the South Australian Tourism Commission and the Government of South Australia. 

SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one business coaching within three months of the ServiceIQ Workshop. These follow-up meetings will assist with the implementation of learnings from this workshop.

To book your session, please contact Roz on (08) 8110 0123 or email roz@satic.com.au

Service Alone Is Not Enough Workshop - Marree

24 May 2017

ServiceIQ Workshop

This workshop will provide valuable insight to the customer experience, providing a roadmap to help your customers get more value from your business, all while increasing loyalty and revenue to your business' bottom line.

ServiceIQ Workshop

SATIC with the support of the Government of South Australian and South Australian Tourism Commission (SATC) is running 30 workshops around the state in 2016/17. Each workshop includes a one-on-one business coaching session per registered business within three months of the workshop.

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professional facilitators. They aim to deliver tangible outcomes - learnt today and implemented tomorrow.

SERVICE ALONE IS NOT ENOUGH - EXCEPTIONAL EXPERIENCES IS THE EXPECTATION

In today’s customer-oriented environment, "people skills" are critical for success. How you handle your customers affect your business and your region.

This workshop will give you the skills to create exceptional experiences that exceed the expectations of your visitors and secure an overall competitive advantage through customer service excellence.

Key takeaways from the session:

  • Discover the uniqueness of your experiences and how to build even more opportunities.
  • Identify the skill gap that can impact on progress and find practical, cost effective solutions - in real time.
  • Make even better use of your people and place.
  • Really understand what innovation is and use it to exceed guest expectations - social media is only part of the story.
  • Evolve and build on current experiences with greater impact and creativity.
  • On selling regional experiences.
  • Identifying tactical and useful partnerships in region.

Event details:

Trainer: Ali Uren - Kiikstart

When: Wednesday, 24 May | 9:00am - 12:00pm

Where: Marree Motel | Railway Terrace South, Marree

Investment: $50pp 
Includes complimentary follow up one-on-one business coaching session per registered business (within 3 mths).

RSVP: Wednesday, 17 May
Spaces limited - book early to avoid disappointment.

SECURE YOUR PLACE & REGISTER NOW

This workshop forms part of a ServiceIQ: Smarter Business Program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is an initiative of the Premier of South Australia and is being delivered by SATIC using funding provided by the South Australian Tourism Commission and the Government of South Australia. 

SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one business coaching within three months of the ServiceIQ Workshop. These follow-up meetings will assist with the implementation of learnings from this workshop.

To book your session, please contact Roz on (08) 8110 0123 or email roz@satic.com.au

Service Alone Is Not Enough Workshop - Murray River, Lakes & Coorong

30 May 2017

ServiceIQ Workshop

This workshop will provide valuable insight to the customer experience, providing a roadmap to help your customers get more value from your business, all while increasing loyalty and revenue to your business' bottom line.

ServiceIQ Workshop

SATIC with the support of the Government of South Australian and South Australian Tourism Commission (SATC) is running 30 workshops around the state in 2016/17. Each workshop includes a one-on-one business coaching session per registered business within three months of the workshop.

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professional facilitators. They aim to deliver tangible outcomes - learnt today and implemented tomorrow.

SERVICE ALONE IS NOT ENOUGH - EXCEPTIONAL EXPERIENCES IS THE EXPECTATION

In today’s customer-oriented environment, "people skills" are critical for success. How you handle your customers affect your business and your region.

This workshop will give you the skills to create exceptional experiences that exceed the expectations of your visitors and secure an overall competitive advantage through customer service excellence.

Key takeaways from the session:

  • Discover the uniqueness of your experiences and how to build even more opportunities.
  • Identify the skill gap that can impact on progress and find practical, cost effective solutions - in real time.
  • Make even better use of your people and place.
  • Really understand what innovation is and use it to exceed guest expectations - social media is only part of the story.
  • Evolve and build on current experiences with greater impact and creativity.
  • On selling regional experiences.
  • Identifying tactical and useful partnerships in region.

Event details:

Trainer: Ali Uren - Kiikstart

When: Tuesday, 30 May | 9:03am - 12:30pm

Where: Mannum Motel | 76 Cliff Street, Mannum

Investment: $50pp
Includes complimentary follow up one-on-one business coaching session per registered business (within 3 mths).

RSVP: Tuesday, 23 May
Spaces limited - book early to avoid disappointment.

SECURE YOUR PLACE & REGISTER NOW

This workshop forms part of a ServiceIQ: Smarter Business Program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is an initiative of the Premier of South Australia and is being delivered by SATIC using funding provided by the South Australian Tourism Commission and the Government of South Australia. 

SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one business coaching within three months of the ServiceIQ Workshop. These follow-up meetings will assist with the implementation of learnings from this workshop.

To book your session, please contact Roz on (08) 8110 0123 or email roz@satic.com.au

2017 SATIC Tourism Conference

06 June 2017 - 07 June 2017

4 masterclasses. 8 plenary sessions. 15 workshops. 26+ speakers.

The conference will facilitate the continuous development of a dynamic, innovative and competitive tourism industry, providing delegates with an insight into the forces that will shape the direction of tourism into the future.

4 masterclasses. 8 plenary sessions. 15 workshops. 26+ speakers.

The conference will facilitate the continuous development of a dynamic, innovative and competitive tourism industry, providing delegates with an insight into the forces that will shape the direction of tourism into the future.

As well as assisting delegates to engage with new ideas, strategies and ways of thinking, the conference will encourage thought leadership, service excellence and best business practice.

Event details:

When: Tuesday, 6 June - Wednesday, 7 June 

Where: Stamford Grand Adelaide | 2 Jetty Road, Glenelg

Investment: from $275 - please refer to booking site for all packages and options.

RSVP: Tuesday, 23 May (Early bird prices end Tuesday, 9 May.)

SECURE YOUR PLACE & REGISTER NOW

VIEW THE PROGRAM

Industry Dinner

07 June 2017

A highlight of the industry dinner will be guest speaker David Cooke, a recognised expert in urban design and Director of design studio City Collective.

A highlight of the industry dinner will be guest speaker David Cooke, a recognised expert in urban design and Director of design studio City Collective. 

The problems that plague Adelaide have become normal to us, but that doesn’t mean normal solutions are going to work. While undertaking his Masters at The University of California, Berkeley, architect David Cooke came up with a radical plan for the city that uses the Commonwealth Games as a catalyst to increase Adelaide’s city centre population, vibrancy and urban quality.

The Commonwealth Games could create a better future for Adelaide; what would need to be done to hold the event in the city and what legacy those choices would create are detailed in a staged approach that provides a diverse mix of urban infill housing, walkable blocks and improved transit. The design proposal increases the urban quality, attracts residents back to the city centre and improves the overall tourist experience.

In unpacking this work, it is proposed how to complete Light’s original city plan of Adelaide and deliver an urban identity that solves many of Adelaide’s urban challenges and delivers a sustainable urban future.

Rilka Warbanoff from Rilka's Kitchen will give a cooking demonstration and lead a panel discussion on the topic of Food and the City.

Industry dinner details:

When: Wednesday, 7 June 

Where: Stamford Grand Adelaide | 2 Jetty Rd, Glenelg 

Investment: $90 for SATIC Members | $150 for Non-Members

RSVP: Tuesday, 23 May

FIND OUT MORE

SECURE YOUR PLACE AND REGISTER NOW

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