Workforce Development


The tourism industry is forecast to experience continued strong growth in the years to come. To support the industry's success, and facilitate this projected growth, industry must work together to ensure we have access to suitable skilled labour.

Appropriately skilled, quality personnel are integral to the success of business in any industry, and can provide a competitive advantage.

Customers already expect high level service from our businesses. This means that industry must find innovative and flexible ways to manage our existing and future staff. It will require looking beyond traditional methods and sources to attract and retain staff.

Help with Staffing and Training

The Australian Government has introduced additional apprenticeship kickā€start payments which include a $2350 commencement bonus and $2500 after nine months for employers who take on eligible apprentices. Find out more about these measures by downloading the Securing apprenticeships and traineeships through Register Training Organisations fact sheet, available at

Employer Resource Kit

The Employer Resource Kit is a user-friendly guide to workforce planning with resources to help you develop and introduce workforce plans into your business and to implement strategies responding to today's workforce issues.

The kit includes:

  • A series of information cards on workforce topics.
  • A workforce planning guide that provides the steps and templates for businesses to undertake workforce planning.
  • A "cost of recruitment" tool.
  • A CD containing simple, effective templates and a case study demonstrating effective workforce planning.


Hard copies are available from your local Regional Development Board or Business Enterprise Centre.

Food, Tourism and Hospitality Industry Skills Advisory Council SA Inc

The Food, Tourism and Hospitality Industry Skills Advisory Council SA Inc is one of nine Industry Skills Boards working with industry, community, and government to develop industry specific work plans, identify workforce trends and emerging skill needs and consider issues relating to career advice and the attraction and retention of a skilled workforce.

It has been established to represent the interests of the food and beverage processing and manufacturing, and tourism and hospitality industries in South Australia.

Workforce Development Showcase

Finding and keeping the right people is critical to business performance. Businesses are increasingly recognising the need to have good workforce development practices in place, especially in a tight labour market.

If you're an employer, you will find the Workforce Development Showcase to be a useful resource for:

  • Tips on workforce development.
  • Hands-on resources for your business.
  • Examples of various industry projects that demonstrate good practice in workforce development.
  • Links to industry expertise and other resources.

SA Tourism Workforce Development Strategy

The SA Tourism Workforce Development Strategy identifies the industry’s key objectives for the next six years within the broader context of South Australia’s competitive performance and the likely future of tourism, both nationally and globally.

pdf SA Tourism Industry Workforce Strategy 2007-2012 1.27MB

CRS Australia works

CRS Australia works with people with a disabilty, injury or health condition who want to get back to work. Their on the job training program is a no cost way to help you assess a person's suitability for a job. You can provide an opportunity for someone who wants to get back to work.

Contact Sandie Holmes on email

Tourism & Hospitality Workforce Development Strategy

Produced by Service Skills Australia, the Tourism & Hospitality Workforce Development Strategy focuses on creating a highly skilled workforce, access to quality employment, shaping the future through better workforce planning and expanding the traditional workforce.

pdf Tourism & Hospitality Workforce Development Strategy 650KB

Food Tourism and Hospitality Workforce Planning Checklist

A tool for small to medium-sized employers in the Food, Tourism and Hospitality industries to help you tackle workforce planning in a practical and logical way.

pdf Workforce Planning Checklist 292KB

Food, Tourism and Hospitality Workforce Planning Guide

A basic handbook for business owners and operators in the Food, Tourism and Hospitality industries.

pdf Workforce Planning Guide 2.7MB

Tourism & Hospitality Career Guide

A "how-to" guide for new and existing employees to map a career pathway in the Tourism & Hospitality industry.

pdf Tourism and Hospitality Career Guide 49KB

Tourism and Events Industry Career and Personal Learning Plan

A "how-to" guide for students looking at getting into the Tourism and Events industry and how to gain experience while completing SACE.

pdf Tourism and Events Career and Personal Learning Plan 1.1MB
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