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Service Excellence Workshop - Riverland

15 December 2016

From Good To Great Customer Service

The South Australian Tourism Industry Council is delighted to invite you to our Service Excellence Workshop located in the Riverland.

From Good To Great Customer Service

The South Australian Tourism Industry Council is delighted to invite you to our Service Excellence Workshop located in the Riverland.

Key takeaways from the session:

  • How quality customer service can improve your business, the enjoyment of your job or build your career.
  • The simple basics of customer service.
  • How to initiate effective customer service for the whole community.
  • That customer service is not just face-to-face.
  • Basic utilisation of social media in customer service (it’s more than just a communication channel!).

Workshop details:

When: Thursday, 15 December | 10am - 1pm

Where: Loxton Community Hotel Motel | 45 East Terrace, Loxton SA 5333

Investment: FREE of charge
Includes complimentary one-on-one business coaching session per registered business as outlined below.

RSVP: Thursday, 8 December
Spaces limited - book early to avoid disappointment.

SECURE YOUR PLACE & REGISTER NOW

This workshop forms part of a Service Excellence Program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is being delivered by SATIC using funding provided by the South Australian Tourism Commission.

Event Management & The Law

16 February 2017

Event Management & The Law - How to Avoid Party Crashes, Financial Hangovers & Officers at the Door

Hosting a successful event can be a great way for tourism operators to build business, promote their brand and sell services. Those opportunities can easily turn to liabilities to your business without proactive planning for promotion, profit, legal compliance and event risk management.

Event Management & The Law - How to Avoid Party Crashes, Financial Hangovers & Officers at the Door

Hosting a successful event can be a great way for you to build business, promote your brand and sell services. Those opportunities can easily turn to liabilities to your business without proactive planning for promotion, profit, legal compliance and event risk management.

Melanie Burton, Partner, Risk & Liability at Wallmans Lawyers, will take you through a practical checklist of South Australian legal requirements affecting public and private events, ways to protect your business from financial exposure and guidance on managing risk to your patrons, your brand and your bottom line.  

This will include:

  • licensing & permits for activities, goods & services
  • managing suppliers & contractors
  • emergency management
  • insurance
  • public health & safety
  • sponsors & event partners

Sharon Pitardi, Manager, Marketing & Communications at Wallmans Lawyers, will also share some tips for promoting your private or public event for maximum exposure to your target market and building on the opportunities a good event can create.

Event details:

When: Thursday, 16 February | 2 - 4pm 
(includes a 20 minute afternoon tea break)

Where: Wallmans Lawyers | L5, 400 King William St, Adelaide

Investment: $30 for SATIC Members | $60 for Non-Members

RSVP: Thursday, 9 February

SECURE YOUR PLACE & REGISTER NOW

Please note: If you are a regional member and unable to make this session in-person, you will have the opportunity to access an abridged recording of the workshop following the CBD session. Please register for this opportunity using the registration links above. The recording will only be available for a two week period and will require a password login for access.

2016 Qantas Australian Tourism Awards

24 February 2017

The Australian Tourism Awards invites you to celebrate the best of Australian Tourism at the 2016 Qantas Australian Tourism Awards being held in Darwin in 2017.

The Australian Tourism Awards invites you to celebrate the best of Australian Tourism at the 2016 Qantas Australian Tourism Awards being held in Darwin in 2017.

The Qantas Australian Tourism Awards is the pinnacle event of our industry, which celebrates the outstanding work being done by individuals and businesses in providing exceptional visitor experiences.

Event details:

When: Friday, 24 February | 6:15pm - 11pm

Where: Darwin Convention Centre | Stokes Hill Rd, Darwin City , NT 

Investment: $242

Dress code: Formal/ black tie

RSVP: Friday, 10 February  

SECURE YOUR PLACE & REGISTER NOW

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