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Global Eco Operators Conference

27 November 2017 - 29 November 2017

Ecotourism Australia Event

The Global Eco Asia-Pacific Tourism Conference, the premier event of Ecotourism Australia, will be held 27–29 November 2017 in Adelaide, South Australia. Now in its 25th year, it’s no coincidence that Global Eco can attract the world’s best ecotourism operators and tourism professionals. Plus, hear from our CEO, Shaun de Bruyn.

 

Ecotourism Australia Event

The Global Eco Asia-Pacific Tourism Conference, the premier event of Ecotourism Australia, will be held 27–29 November 2017 in Adelaide, South Australia. Now in its 25th year, it’s no coincidence that Global Eco can attract the world’s best ecotourism operators and tourism professionals. Plus, hear from our CEO, Shaun de Bruyn. 

Event details:

When: 27-29 November

Where: Adelaide Zoo

Investment: From $695pp

SECURE YOUR PLACE & REGISTER NOW >

2017 SATA Winners & Medallists Workshop

28 November 2017

2017 SATA Winners & Medallists Exclusive Event

All 2017 South Australian Tourism Award Winners and Medallists are invited to attend an Exclusive Awards Workshop hosted by the South Australian Tourism Commission. 

2017 SATA Winners & Medallists Exclusive Event

All 2017 South Australian Tourism Award Winners and Medallists are invited to attend an Exclusive Awards Workshop hosted by the South Australian Tourism Commission. The interactive workshop will be presented by Senior Marketing Managers of the Commission and will cover the following topics;

  • Tourism industry trade partnerships and distribution
  • How to get the most value out of your social and online content
  • How to digitally market your tourism product
  • Aligning your activity with international tourism marketing strategies

Guest speakers include: 

  • Tanya Jarman, Senior Manager for Global Markets will be leading the way on international tourism marketing strategies
  • Claire Sim, Global Partnerships Manager will go through a step-by-step process on tourism industry trade partnerships and distribution channels
  • Edward Brooks, Senior Manager for Digital Marketing will provide tailored content on all things digital
  • Georgie Woskett, Social Media and Content Manager will share her knowledge on how to gain the most out of your social content
  • Michele Bain owner of Yondah Beach House and Hazel Parker owner of Mulberry Lodge Country Retreat will open up discussions on how to gain the most out of your tourism award and how to get creative in the digital media sphere

Exclusive Awards Workshop details:
When: Tuesday, 28 November | 11:45am-4:30pm
Where: The Gallery on Waymouth | 30 Waymouth St, Adelaide SA 5000
RSVP: by COB Tuesday, 21 November
*Bookings are essential as limited numbers are available. Afternoon tea and networking drinks will be provided.

If you wish to register or have any questions or queries, please contact SATIC's Industry Programs Coordinator, Joanna Chudy on (08) 8110 0123 or email awards@satic.com.au.

Global Eco Operators Workshop

29 November 2017

Ecotourism Australia Event

This workshop brings together operators from around Australia and overseas to share their experiences, compare notes and to network. 

Ecotourism Australia Event

Often operators are so busy running their business that they have little time to see how other operators are dealing with the very same issues and opportunities, new technology, new marketing approaches, emerging trends.

This workshop brings together operators from around Australia and overseas to share their experiences, compare notes and to network. 

It will finish with a two-hour networking event where participants can follow up, share contacts and experiences.

Event details:

When: Wednesday, 29 November 2017

Where: Adelaide Zoo

Investment: From $150pp

SECURE YOUR PLACE & REGISTER NOW >

Talking Tourism in Kangaroo Island

30 November 2017

SATIC in conjunction with SeaLink Travel Group and Tourism Kangaroo Island invite you to attend Talking Tourism in Kangaroo Island, enabling the KI tourism industry to get together, hear from industry representatives and discuss issues and opportunities around industry advocacy. 

SATIC in conjunction with SeaLink Travel Group and Tourism Kangaroo Island invite you to attend Talking Tourism in Kangaroo Island, enabling the KI tourism industry to get together, hear from industry representatives and discuss issues and opportunities around industry advocacy. 

Function one - Dudley Wines

Guest speakers:

  • Donna Gauci, General Manager of SeaLink Travel Group will provide an update on what’s happening at SeaLink from a national perspective and in South Australia.
  • Shaun de Bruyn, CEO of SATIC will provide an update on SATIC's industry programs and advocacy initiatives - a great opportunity for industry to provide advocacy feedback and discuss areas requiring further support.

Event details:

When: Thursday, 30 November | 11am - 1pm

Where: Dudley Wines | 1153 Willoughby Road, Cuttlefish Bay SA 5222

Investment: Complimentary
Drinks and nibbles provided.

RSVP: Thursday, 23 November
Spaces limited, bookings essential.

SECURE YOUR PLACE & REGISTER NOW > 

Function two - Ozone Hotel

Guest speakers:

  • Donna Gauci, General Manager of SeaLink Travel Group will provide an update on what’s happening at SeaLink from a national perspective and in South Australia.
  • Rod Hillman, CEO of Ecotourism Australia will provide an industry update with a focus on developing a cooperative and shared approach to SA's ecotourism businesses. 
  • Shaun de Bruyn, CEO of SATIC will provide an update on SATIC's industry programs and advocacy initiatives - a great opportunity for industry to provide advocacy feedback and discuss areas requiring further support. 
  • Discussion panel on commercial opportunities in parks, how do we get the balance right? 

      Panellists:

  • Donna Gauci, General Manager of SeaLink Travel Group
  • Rod Hillman, CEO of Ecotourism Australia
  • Chris Thomas, State Manager - Nature Based Tourism of the Department of Environment, Water and Natural Resources 
  • Pierre Gregor, Chairperson of Tourism Kangaroo Island

Event details:

When: Thursday, 30 November | 6pm - 8pm
Where: Ozone Hotel | The Foreshore, 67 Chapman Terrace, Kingscote SA 5223
Investment: Complimentary 
Drinks and nibbles provided.
RSVP: Thursday, 23 November
Spaces limited, bookings essential. 

SECURE YOUR PLACE & REGISTER NOW >

Thirsty Thursday Networking Event

30 November 2017

Meet like-minded young professionals and build your tourism network.

Network with other like minded tourism industry members in a casual setting and build professional relationships at YATEC's upcoming Thirsty Thursday networking function. 

Event details:

Special guest: Mark Gleeson | Food Tours Australia

When: Thursday, 30 November | 5:30pm - 7:30pm

Where: ibis Adelaide | 122 Grenfell St, Adelaide

Investment: $10pp

RSVP: Thursday, 23 November

SECURE YOUR PLACE & REGISTER NOW

Talking Tourism in Kangaroo Island - Breakfast

01 December 2017

Enjoy a delicious breakfast to discuss whole of industry economic opportunities as outlined in the recently released SATIC Industry Policy Agenda. This is your opportunity to provide feedback and comments on policy priorities both now and for the future.

SATIC in conjunction with SeaLink Travel Group and Tourism Kangaroo Island invite you to attend Talking Tourism in Kangaroo Island, enabling the KI tourism industry to get together, hear from industry representatives and discuss issues and opportunities around industry advocacy. 

Enjoy a delicious breakfast to discuss whole of industry economic opportunities as outlined in the recently released SATIC Industry Policy Agenda. This is your opportunity to provide feedback and comments on policy priorities both now and for the future.

When: Friday, 1 December | 8am - 9:30am
Where: Ozone Hotel | The Foreshore, 67 Chapman Terrace, Kingscote SA 5223
Investment: FREE for SATIC Members | $30 for Non-members
RSVP: Friday, 24 November
Spaces limited, bookings essential. 

SECURE YOUR PLACE & REGISTER NOW > 

Customer Journey Mapping Workshop - Adelaide Hills

07 December 2017

ServiceIQ Workshop

This workshop will equip you with the skills to develop a deeper understanding about your most profitable customer (actions, motivations, feelings, barriers, preferences) and map their customer journey from awareness to advocacy. 

ServiceIQ Workshop

SATIC, with the support of the Government of South Australia, the South Australian Tourism Commission and the Commonwealth Tourism Demand Driver Infrastructure (TDDI) program, is running 40 workshops around the state in 2017/18. These workshops will be followed by one-on-one business coaching sessions (within six months). Please note that only 100 coaching sessions are available and conditions apply. See below for more information and to register your interest.

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professional facilitators.

They aim to deliver tangible outcomes - learnt today and implemented tomorrow.

Customer Journey Mapping – Tools to identify your ideal customer, better understand their needs, personal journey and the variety of touchpoints used to improve their customer experience with your brand.

Businesses with a customer centric approach who understand their customers, their journey and key touchpoints are gaining competitive advantage. Different customer touchpoints require different content, interaction and customisation in a variety of communication and distribution channels. Those touchpoints are moments of truth that provide businesses with opportunities to improve their customer interactions. This workshop will equip you with the skills to develop a deeper understanding about your most profitable customer (actions, motivations, feelings, barriers, preferences) and map their customer journey from awareness to advocacy. It will break down the complexity of communication and distribution channels that your ideal customer uses and help you better deliver the right message, to the right customer, at the right time, using the right channel. This improved customer knowledge enables you to deliver a more personalised experience at individual touchpoints and perfect the whole customer journey.

Key takeaways:

  • The Customer Persona and how to tailor it to your business.
  • Understanding the different phases of a customer journey.
  • Development of a customer journey map.
  • Understanding of key customer touchpoints, current gaps and actions to improve individual touchpoints and entire customer journeys and providing the right information to the right customer at the right time and improve their overall customer experience.

Workshop details:

Trainer: Siggi Frede | Effektiver
When: Thursday, 7 December | 10am - 1pm
Where: The Bridgewater Mill | Mount Barker Road, Bridgewater, 5155
Investment: $60pp
Includes complimentary follow up one-on-one business coaching session per registered business (within 3 mths).
Afternoon tea supplied.

RSVP: Thursday, 30 November
Spaces limited, bookings essential.

SECURE YOUR PLACE & REGISTER NOW >

This workshop forms part of a ServiceIQ: Smarter Business Program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is an initiative of the Premier of South Australia and is being delivered by SATIC using funding provided by the the South Australian Tourism Commission, the Government of South Australia and the Commonwealth Tourism Demand Driver Infrastructure (TDDI) program.

SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one tourism business coaching sessions (of up to two hours) within six months of the ServiceIQ Workshop. These sessions are a follow-up of your workshop learnings and include an online marketing audit, review of business capabilities and tourism marketing activities. Only 100 coaching sessions are available and conditions apply. REGISTER YOUR INTEREST NOW > 

For further information, please contact Roz on (08) 8110 0123 or email roz@satic.com.au.

Facebook Advertising for Tourism Operators Workshop - Limestone Coast

08 December 2017

ServiceIQ Workshop

With 17 million Australians spending an average of 12.5 hours a week on Facebook – this is where your target audience is playing. But the question is, how can we reach them, what messaging should we use, and what sort of return on investment can we expect?

ServiceIQ Workshop

SATIC, with the support of the Government of South Australia, the South Australian Tourism Commission and the Commonwealth Tourism Demand Driver Infrastructure (TDDI) program, is running 40 workshops around the state in 2017/18. These workshops will be followed by one-on-one business coaching sessions (within six months). Please note that only 100 coaching sessions are available and conditions apply. See below for more information and to register your interest.

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professional facilitators.

They aim to deliver tangible outcomes - learnt today and implemented tomorrow.

FACEBOOK ADVERTISING FOR TOURISM OPERATORS

With 17 million Australians spending an average of 12.5 hours a week on Facebook – this is where your target audience is playing. But the question is, how can we reach them, what messaging should we use, and what sort of return on investment can we expect?  In this practical and highly interactive 3-hour session you will learn:

  • The different Facebook ad types and which is best – boosting, brand awareness, traffic to website and more.
  • The different types of audience targeting in Facebook.
  • How to run split testing and why you would.
  • Using the Facebook pixel to increase and measure conversions.
  • Quantifying your results using Google Analytics.
  • Metrics - what you should be monitoring, minimising and maximising to get the best ROI.

Who should attend? Business owners, managers, marketing managers or anyone who has an interest in/or responsibility for the marketing of your business, in particular its digital activities.

Workshop details:

Trainer: Simone Douglas | Social Media AOK
When: Friday, 8 December | 1pm - 4pm
Where: Country Comfort International Motel Mount Gambier | 300 Jubilee Hwy, Mount Gambier 5290
Investment: $65pp
Afternoon tea supplied.
Investment includes complimentary follow up one-on-one business coaching session per registered business (within 3 mths).
RSVP: Friday, 1 December
Bookings essential, spaces limited.

SECURE YOUR PLACE & REGISTER NOW >

This workshop forms part of a ServiceIQ: Smarter Business Program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is an initiative of the Premier of South Australia and is being delivered by SATIC using funding provided by the the South Australian Tourism Commission, the Government of South Australia and the Commonwealth Tourism Demand Driver Infrastructure (TDDI) program.

SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one tourism business coaching sessions (of up to two hours) within six months of the ServiceIQ Workshop. These sessions are a follow-up of your workshop learnings and include an online marketing audit, review of business capabilities and tourism marketing activities. Only 100 coaching sessions are available and conditions apply. REGISTER YOUR INTEREST NOW > 

For further information, please contact Roz on (08) 8110 0123 or email roz@satic.com.au.

“Grass Roots” Servicing a Tourism Visitor Workshop - Murray River, Lakes & Coorong

12 December 2017

In this interactive workshop, you will learn how to improve the way you deliver service to visitors, recognise how your attitude impacts on your interactions, apply techniques to generate business for your region and develop top service skills even for challenging customers.   

SATIC, with the support of the Government of South Australia, the South Australian Tourism Commission and the Commonwealth Tourism Demand Driver Infrastructure (TDDI) program, is running 40 workshops around the state in 2017/18. These workshops will be followed by one-on-one business coaching sessions (within six months). Please note that only 100 coaching sessions are available and conditions apply. See below for more information and to register your interest.

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professional facilitators.

They aim to deliver tangible outcomes - learnt today and implemented tomorrow.

“Grass Roots” Servicing a Tourism Visitor

You must go beyond simply showcasing your products and services when servicing a tourism visitor. You usually only get one shot to develop a quick connection with the customer, so it’s essential that you provide a unique customer experience by proactively anticipating your customers’ needs and exceeding their expectations.
 
In this interactive workshop, you will learn how to improve the way you deliver service to visitors, recognise how your attitude impacts on your interactions, apply techniques to generate business for your region and develop top service skills.

Key takeaways:

  • Basics of customers service.
  • Better use and understanding of the principals of Product, People and Place.
  • Checklist for consistent service.
  • Chat protocols for connecting with the visitor.
  • How to sell the region to the tourism visitor.

This workshop is ideally suited to front of house, shop front, floor staff, reception, waiting, retail and anyone who meets and services a visitor. 

Workshop details:

Trainer: Ali Uren | Kiikstart
When: Tuesday, 12 December | 10:00am - 1:00pm
Where: Tailem Bend Community Centre | 141 Railway Terrace, Tailem Bend SA 5260
Investment: 
Standard admission - $60pp*
Local business in the Coorong District Council admission - $20pp*
Coorong tourism volunteer from visitor information outlet admission - FREE of charge*
Light morning tea supplied.
RSVP: Tuesday, 5 December
Spaces limited, bookings essential.

*Investment includes complimentary one-on-one business coaching session per registered business as outlined below. 

This workshop forms part of a ServiceIQ: Smarter Business Program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is an initiative of the Premier of South Australia and is being delivered by SATIC using funding provided by the the South Australian Tourism Commission, the Government of South Australia and the Commonwealth Tourism Demand Driver Infrastructure (TDDI) program.

SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one tourism business coaching sessions (of up to two hours) within six months of the ServiceIQ Workshop. These sessions are a follow-up of your workshop learnings and include an online marketing audit, review of business capabilities and tourism marketing activities. Only 100 coaching sessions are available and conditions apply. REGISTER YOUR INTEREST NOW > 

For further information, please contact Roz on (08) 8110 0123 or email roz@satic.com.au.

I’m Dreaming of a Wild Christmas Function

14 December 2017

SATIC & ATEC Event

I'm dreaming of a wild christmas! On behalf of the South Australian Tourism Industry Council (SATIC) and the Australian Tourism Export Council (ATEC), we invite you to join our team and celebrate the festive season with friends and colleagues before we round out the year that was 2017.

SATIC & ATEC Event

I'm dreaming of a wild christmas! On behalf of the South Australian Tourism Industry Council (SATIC) and the Australian Tourism Export Council (ATEC), we invite you to join our team and celebrate the festive season with friends and colleagues before we round out the year that was 2017.

When: Thursday, 14 December
Time: 5.30pm – 7:30pm (arrive 5.15pm sharp)
Where: Adelaide Zoo (meet at the main entrance at 5.15pm), venue is in the Zoo at ‘Immersion’)
Investment: SATIC/ATEC member admission: $40 per person
Standard Admission: $80 per person
(includes complimentary South Australian Beer, Wine, canapes and animal experiences) 
RSVP: 6 December 2017

SECURE YOUR PLACE & REGISTER NOW >

2017 Qantas Australian Tourism Awards

23 February 2018

Save the date

The Australian Tourism Awards invites you to celebrate the best of Australian Tourism at the 2017 Qantas Australian Tourism Awards being held in Perth in 2018.

Save the date

The Australian Tourism Awards invites you to celebrate the best of Australian Tourism at the 2017 Qantas Australian Tourism Awards being held in Perth in 2018.

Event details:

When: Friday, 23 February 2018 

Where: Perth Stadium | Victoria Park Dr, Burswood WA 6100

Stay tuned, more details to follow.

ATE18

15 April 2018 - 19 April 2018

The event brings together Australian tourism businesses and tourism wholesalers and retailers from around the world through a combination of scheduled business appointments and networking events. 

The event brings together Australian tourism businesses and tourism wholesalers and retailers from around the world through a combination of scheduled business appointments and networking events. It also provides international travel buyers with the opportunity to experience Australia’s tourism offering first-hand through pre and post event familiarisations.

Event details:

When: 15 to 19 April

Where: Adelaide Convention Centre | North Terrace, Adelaide

Start your Seller application now > 

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