Training & Events . ServiceIQ for Smarter Business

ServiceIQ for Smarter Business

The ServiceIQ: Smarter Business Workshops Program has been designed to build industry capability, productivity and quality in tourism businesses throughout the State.

The Program is an initiative of the Premier of South Australia and is being delivered by SATIC using funding provided by the South Australian Tourism Commission, the Government of South Australia and the Commonwealth Tourism Demand Driver Infrastructure (TDDI) program.

A customised workshop program is being delivered for South Australian businesses.

The workshops are small intimate group settings of no more than 30 people that are personalised to the audience and deliver tangible outcomes which are learnt today and implemented tomorrow.

Workshops are also supported by one-on-one business coaching sessions that will enable businesses to provide the highest standard of service by looking after the smallest detail and going that extra mile - every single time. REGISTER YOUR INTEREST > 

We want our business sector doing their very best in everything –the Service Excellence way.

SATIC members can login and view useful tools from SATIC's ServiceIQ Workshops to apply in their tourism businesses. LOGIN & VIEW TOOLS > 
 

WORKSHOPS IN 2018:

> 24 May - Customer Journey Mapping - Murray River, Lakes & Coorong

6 June - Facebook Advertising for Tourism Operators - What You Need to Know to Get a Return on Investment - Riverland

> 7 June The 3 P’s - Packaging, Partnerships & Pricing PLUS Distribution & Commission - Adelaide Hills

12 June - The 3 P’s - Packaging, Partnerships & Pricing PLUS Distribution & Commission - Eyre Peninsula (Whyalla)

> 13 June - The 3 P’s - Packaging, Partnerships & Pricing PLUS Distribution & Commission - Eyre Peninsula (Port Lincoln)

> 14 JuneHow to Understand Your Businesses Performance to Ensure it Grows to New Heights - Adelaide

> 18 June - The 3 P's - Packaging, Partnerships & Pricing - Flinders Ranges & Outback (Leigh Creek)

> 19 June - The 3 P's - Packaging, Partnerships & Pricing - Flinders Ranges & Outback (Port Augusta)

> 21 JunePromotional Partnering for Tourism Business – The Legal Ins and Outs - Adelaide

> 26 June - Welcome Your Chinese Visitors - Fleurieu Peninsula

> 28 June - Facebook Advertising for Tourism Operators - What You Need to Know to Get a Return on Investment - Clare Valley

> 4 July - A Road Map For Your Business - Barossa

> 24 July - The 3 P’s - Packaging, Partnerships & Pricing PLUS Distribution & Commission - Limestone Coast

 

SERVICEIQ MASTERCLASSES - as part of the 2018 SATIC Tourism Conference (29 May):

> Align your leadership team

> Your natural talents are your super powers for success

> Leading & creating a kick arse customer service team

Maximise your online attention with video

 


 

" I can't stress enough how irreversible this is to our business. We have had meetings with our team this week, and we are writing new procedures to equip the team with skills to help them deliver the level of service we are claiming." - Workshop Attendee

"I just wanted you to know that I have completed my social media training [with Social Media AOK], and wanted to thank you all for giving me the opportunity. I now have an understanding of how I can slowly start to change the way I do things for our business." - Ali Eberhard, Gawler Caravan Park | ServiceIQ Survey Prize Winner.
 

PREVIOUS WORKSHOPS - 2018:

> 17 May - Customer Journey Mapping - Barossa (Seppeltsfield)

10 May Tell Your Story and Identify Your USP - Riverland

8 May - The 3 P’s - Packaging, Partnerships & Pricing PLUS Distribution & Commission - Yorke Peninsula

7 May - Facebook Advertising for Tourism Operators - What You Need to Know to Get a Return on Investment - Fleurieu Peninsula

2 May - Welcome Your Chinese Visitors - Eyre Peninsula

12 April - The 3 P’s - Packaging, Partnerships & Pricing PLUS Distribution & Commission - Riverland

> 27 March - The 3 P’s - Packaging, Partnerships & Pricing PLUS Distribution & Commission - Fleurieu Peninsula

1 March - Welcome Your Chinese Visitors - Fleurieu Peninsula

27 February - Welcome Your Chinese Visitors - Yorke Peninsula

26 February - A Road Map for Your Business - Adelaide

22 February - The 3 P’s - Packaging, Partnerships & Pricing - Murray River, Lakes and Coorong

15 February - The 3 P’s - Packaging, Partnerships & Pricing PLUS Distribution and Commission - Clare Valley

9 February - Facebook Advertising for Tourism Operators - What You Need to Know to Get a Return on Investment - Eyre Peninsula

8 February -  Facebook Advertising for Tourism Operators - What You Need to Know to Get a Return on Investment - Eyre Peninsula (AM session)

> 8 February - Facebook Advertising for Tourism Operators - What You Need to Know to Get a Return on Investment - Eyre Peninsula (PM session)

7 February Welcome Your Chinese Visitors - Limestone Coast

1 February - The 3 P’s - Packaging, Partnerships & Pricing PLUS Distribution & Commission - Barossa Valley

> 30 January Pitch and Presence - Adelaide
 

PREVIOUS WORKSHOPS - 2017:

> 12 December - “Grass Roots” Servicing a Tourism Visitor Workshop - Murray River, Lakes and Coorong

> 8 December - Facebook Advertising for Tourism Operators - What You Need to Know to Get a Return on Investment - Limestone Coast

> 7 December Customer Journey Mapping - Adelaide Hills

> 24 November - Facebook Advertising for Tourism Operators - What You Need to Know to Get a Return on Investment - Yorke Peninsula

> 21 November - Welcome Your Chinese Visitors - Adelaide

> 25 October - Welcome Your Chinese Visitors - Robe

> 17 October - Service Alone Is Not Enough - Clare Valley

> 28 September - Imagery for Tourism - How to use Video and Photography to Sell your Business - Riverland

> 26 September - Property Issues for Tourism Businesses - Adelaide

> 5 September Service Alone Is Not Enough - Barossa Valley

> 29 August - Facebook Advertising for Tourism Operators - What You Need to Know to Get a Return on Investment - Adelaide Hills

> 15 August - Customer Journey Mapping - Tools to Identify Customer Service Gaps and Improve Customer Satisfaction - Yorke Peninsula      

> 27 July & 3 August - Strategic Blogging, Online Storytelling and Search Engine Optimisation - Webinar

> 26 July - Strategic Blogging, Online Storytelling and Search Engine Optimisation - Adelaide 

> 11 July Know-How for Inbound Tourism Excellence - Adelaide

> 27 June - Service Alone Is Not Enough - Adelaide

21 June - Digital Marketing For Tourism - Limestone Coast (Coonawarra)

20 June - Digital Marketing For Tourism - Limestone Coast (Mt Gambier)

30 May - Service Alone Is Not Enough - Murray River, Lakes and Coorong (Mannum)

23 May - Service Alone Is Not Enough - Hawker

9 May - Digital Marketing and Social Media - Adelaide Hills 

3 May - Digital Marketing and Social Media - Port Adelaide 

> 11 April - Customer Service - Theory and Practice - Victor Harbor

30 March - Digital Marketing and Social Media - Yorke Peninsula

> 28 March - Service Alone Is Not Enough - Flinders Ranges and Outback

9 March - Service Alone Is Not Enough - Ceduna

8 March - Service Alone Is Not Enough - Whyalla

8 March - Service Alone Is Not Enough - Port Lincoln

3 March - Target Market Identification and Mapping - Kangaroo Island

1 March - Customer Service: Theory and Practice - Fleurieu Peninsula

> 22 February - Service Alone Is Not Enough - Adelaide Hills

> 17 February - From Good To Great Customer Service - Riverland

14 February - Inclusive Tourism 101: Welcome Everyone - Adelaide
 

PREVIOUS WORKSHOPS - 2016:

7 December - Service Alone Is Not Enough - Yorke Peninsula

6 December - Upselling and Cross Selling Is Not A Dirty - Goolwa

5 December - Upselling and Cross Selling Is Not A Dirty Word - McLaren Vale

> 30 November - Buildings, Experiences and Profits Workshop - Adelaide - View Photo Gallery >

 

Supported by:

For all ServiceIQ enquiries, please contact SATIC's Service Excellence Manager, Roz Becker on (08) 8110 0123 or email roz@satic.com.au

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