Training & Events . ServiceIQ for Smarter Business

ServiceIQ for Smarter Business

The ServiceIQ: Smarter Business Workshops Program has been designed to build industry capability, productivity and quality in tourism businesses throughout the State.

The Program is an initiative of the Premier of South Australia and is being delivered by SATIC using funding provided by the South Australian Tourism Commission, the Government of South Australia and the Commonwealth Tourism Demand Driver Infrastructure (TDDI) program.

A customised workshop program is being delivered for South Australian businesses.

The workshops are small intimate group settings of no more than 30 people that are personalised to the audience and deliver tangible outcomes which are learnt today and implemented tomorrow.

Workshops are also supported by one-on-one business coaching sessions that will enable businesses to provide the highest standard of service by looking after the smallest detail and going that extra mile - every single time. REGISTER YOUR INTEREST > 

We want our business sector doing their very best in everything –the Service Excellence way.

SATIC Members can login and view useful tools from SATIC's ServiceIQ Workshops to apply in their tourism businesses. LOGIN & VIEW TOOLS > 
 

UPCOMING WORKSHOPS IN 2018:

> 30 January - Pitch and Presence - Adelaide

> 1 February - The 3 P’s - Packaging, Partnerships and Pricing Workshop PLUS Distribution & Commission - Barossa Valley

> 7 February - Welcome Your Chinese Visitors - Limestone Coast

> 8 February -  Facebook Advertising for Tourism Operators – What You Need To Know to Get a Return On Investment - Eyre Peninsula (AM session)

> 8 February Facebook Advertising for Tourism Operators – What You Need To Know to Get a Return On Investment - Eyre Peninsula (PM session)

> 9 February - Facebook Advertising for Tourism Operators – What You Need To Know to Get a Return On Investment - Eyre Peninsula

> 15 FebruaryThe 3 P’s - Packaging, Partnerships and Pricing Workshop PLUS Distribution & Commission - Clare Valley

> 26 February - A Road Map for Your Business - Adelaide

> 27 February - Welcome Your Chinese Visitors - Yorke Peninsula

 


 

" I can't stress enough how irreversible this is to our business. We have had meetings with our team this week, and we are writing new procedures to equip the team with skills to help them deliver the level of service we are claiming." - Workshop Attendee

"I just wanted you to know that I have completed my social media training [with Social Media AOK], and wanted to thank you all for giving me the opportunity. I now have an understanding of how I can slowly start to change the way I do things for our business." - Ali Eberhard, Gawler Caravan Park | ServiceIQ Survey Prize Winner.
 

PREVIOUS WORKSHOPS:

> 12 December - “Grass Roots” Servicing a Tourism Visitor Workshop - Murray River, Lakes & Coorong

> 8 December - Facebook Advertising for Tourism Operators – What You Need To Know to Get a Return On Investment - Limestone Coast

> 7 December Customer Journey Mapping – Adelaide Hills

> 24 November - Facebook Advertising for Tourism Operators – What You Need To Know to Get a Return On Investment - Yorke Peninsula

> 21 November - Welcome Your Chinese Visitors - Adelaide

> 25 October - Welcome Your Chinese Visitors - Robe

> 17 October - Service Alone Is Not Enough - Clare Valley

> 28 September - Imagery for Tourism – How to use Video & Photography to Sell your Business - Riverland

> 26 September - Property Issues for Tourism Businesses - Adelaide

> 5 September Service Alone Is Not Enough - Barossa Valley

> 29 August - Facebook Advertising for Tourism Operators – What You Need To Know to Get a Return On Investment - Adelaide Hills

> 15 August - Customer Journey Mapping – Tools to identify customer service gaps and improve customer satisfaction - Yorke Peninsula      

> 27 July & 3 August - Strategic Blogging, Online Storytelling & Search Engine Optimisation - Webinar

> 26 July - Strategic Blogging, Online Storytelling & Search Engine Optimisation - Adelaide - View Presentation: Dr Aise Kim | UniSA

> 11 July Know-How for Inbound Tourism Excellence - Adelaide

> 27 June - Service Alone Is Not Enough - Adelaide

21 June - Digital Marketing For Tourism - Limestone Coast (Coonawarra)

20 June - Digital Marketing For Tourism - Limestone Coast (Mt Gambier)

30 May - Service Alone Is Not Enough - Murray River, Lakes & Coorong (Mannum)

23 May - Service Alone Is Not Enough - Hawker

9 May - Digital Marketing & Social Media - Adelaide Hills 

3 May - Digital Marketing & Social Media - Port Adelaide 

> 11 April - Customer Service - Theory & Practice - Victor Harbor

30 March - Digital Marketing & Social Media - Yorke Peninsula

> 28 March - Service Alone Is Not Enough - Flinders Ranges & Outback

9 March - Service Alone Is Not Enough - Ceduna

8 March - Service Alone Is Not Enough - Whyalla

8 March - Service Alone Is Not Enough - Port Lincoln

3 March - Target Market Identification & Mapping - Kangaroo Island

1 March - Customer Service: Theory & Practice - Fleurieu Peninsula

> 22 February - Service Alone Is Not Enough - Adelaide Hills

> 17 February - From Good To Great Customer Service - Riverland

14 February - Inclusive Tourism 101: Welcome Everyone - Adelaide

7 December 2016 - Service Alone Is Not Enough - Yorke Peninsula

6 December 2016 - Upselling & Cross Selling Is Not A Dirty - Goolwa

5 December 2016 - Upselling & Cross Selling Is Not A Dirty Word - McLaren Vale

> 30 November 2016 - Buildings, Experiences & Profits Workshop - Adelaide - View Photo Gallery >

 

Supported by:

For all ServiceIQ enquiries, please contact SATIC's Service Excellence Manager, Roz Becker on (08) 8110 0123 or email roz@satic.com.au

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