Training & Events . ServiceIQ for Smarter Business

ServiceIQ for Smarter Business

The ServiceIQ: Smarter Business Workshops Program has been designed to build industry capability, productivity and quality in tourism businesses throughout the State.

The Program is an initiative of the Premier of South Australia and is being delivered by SATIC using funding provided by the South Australian Tourism Commission and the Government of South Australia.

A customised workshop program is being delivered for South Australian businesses.

The workshops are small intimate group settings of no more than 30 people that are personalised to the audience and deliver tangible outcomes which are learnt today and implemented tomorrow.

Workshops are also supported by one-on-one business coaching sessions that will enable businesses to provide the highest standard of service by looking after the smallest detail and going that extra mile - every single time. 

We want our business sector doing their very best in everything –the Service Excellence way.

SATIC members can login and view useful tools from SATIC's ServiceIQ Workshops to apply in their tourism businesses. LOGIN & VIEW TOOLS > 
 

UPCOMING WORKSHOPS IN 2018:

> 22 August - Social Media Strategy Training - Fleurieu Peninsula

> 16 October - Social Media Strategy Training - Barossa Valley


 

" I can't stress enough how irreversible this is to our business. We have had meetings with our team this week, and we are writing new procedures to equip the team with skills to help them deliver the level of service we are claiming." - Workshop Attendee

"I just wanted you to know that I have completed my social media training [with Social Media AOK], and wanted to thank you all for giving me the opportunity. I now have an understanding of how I can slowly start to change the way I do things for our business." - Ali Eberhard, Gawler Caravan Park | ServiceIQ Survey Prize Winner.
 

PREVIOUS WORKSHOPS - 2018:

24 July - The 3 P’s - Packaging, Partnerships & Pricing PLUS Distribution & Commission - Limestone Coast

4 July A Road Map For Your Business - Barossa

2 July - Customer Service Operator Tour and Service Charter Development - Murray River, Lakes & Coorong

28 June - Facebook Advertising for Tourism Operators - What You Need to Know to Get a Return on Investment - Clare Valley

> 26 June Welcome Your Chinese Visitors - Fleurieu Peninsula

21 June - Promotional Partnering for Tourism Business – The Legal Ins and Outs - Adelaide

19 June - The 3 P's - Packaging, Partnerships & Pricing - Flinders Ranges & Outback (Port Augusta)

18 June - The 3 P's - Packaging, Partnerships & Pricing - Flinders Ranges & Outback (Leigh Creek)

14 June - How to Understand Your Businesses Performance to Ensure it Grows to New Heights - Adelaide

13 June - The 3 P’s - Packaging, Partnerships & Pricing PLUS Distribution & Commission - Eyre Peninsula (Port Lincoln)

7 June The 3 P’s - Packaging, Partnerships & Pricing PLUS Distribution & Commission - Adelaide Hills

6 June - Facebook Advertising for Tourism Operators - What You Need to Know to Get a Return on Investment - Riverland

24 May - Customer Journey Mapping - Murray River, Lakes & Coorong

17 May - Customer Journey Mapping - Barossa (Seppeltsfield)

10 May Tell Your Story and Identify Your USP - Riverland

8 May - The 3 P’s - Packaging, Partnerships & Pricing PLUS Distribution & Commission - Yorke Peninsula

7 May - Facebook Advertising for Tourism Operators - What You Need to Know to Get a Return on Investment - Fleurieu Peninsula

2 May - Welcome Your Chinese Visitors - Eyre Peninsula

12 April - The 3 P’s - Packaging, Partnerships & Pricing PLUS Distribution & Commission - Riverland

> 27 March - The 3 P’s - Packaging, Partnerships & Pricing PLUS Distribution & Commission - Fleurieu Peninsula

1 March - Welcome Your Chinese Visitors - Fleurieu Peninsula

27 February - Welcome Your Chinese Visitors - Yorke Peninsula

26 February - A Road Map for Your Business - Adelaide

22 February - The 3 P’s - Packaging, Partnerships & Pricing - Murray River, Lakes and Coorong

15 February - The 3 P’s - Packaging, Partnerships & Pricing PLUS Distribution and Commission - Clare Valley

9 February - Facebook Advertising for Tourism Operators - What You Need to Know to Get a Return on Investment - Eyre Peninsula

8 February -  Facebook Advertising for Tourism Operators - What You Need to Know to Get a Return on Investment - Eyre Peninsula (AM session)

> 8 February - Facebook Advertising for Tourism Operators - What You Need to Know to Get a Return on Investment - Eyre Peninsula (PM session)

7 February Welcome Your Chinese Visitors - Limestone Coast

1 February - The 3 P’s - Packaging, Partnerships & Pricing PLUS Distribution & Commission - Barossa Valley

> 30 January Pitch and Presence - Adelaide
 

Supported by:

For all ServiceIQ enquiries, please contact SATIC's Service Excellence Manager - Roz Becker on (08) 8110 0123 or email roz@satic.com.au

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