Meet a SATIC Member – Wallaroo Marina Apartments

13 November 2018

    

The first and only complex of its kind in the Yorke Peninsula region, Wallaroo Marina Apartments first opened in 2018, offering a deluxe style of accommodation with options to suit all needs. The five-story high building also features stunning balcony views over North Beach and the Marina, allowing guests to feel completely relaxed during their stay.

Director, Craig Costello says the focus over the past 12 months has been trying to get their guests out into the local area whilst saying at the Apartments.

“We developed a ‘guest benefit scheme’ consisting of vouchers to 12 local businesses, which we give to our guests on check-in,” said Craig.

“This has been a great success for the local businesses and encourages our guests to try new places they may not have known existed.

“We have also developed a local produce area within our reception where guests can purchase some local products to take home from the Yorke Peninsula.”

With a mission to be seen as the standout and preferred accommodation in the region, Craig says his staff are trained and committed to delivering excellent customer service.

“Going that extra mile is especially important in this industry and ensuring our guests leave feeling happy and cared for is vital in repeat business and positive word of mouth.”

Likewise, Craig believes in order to be successful tourism business, you must move with the times and adapt to change, as well as be open to collaboration and willing to look at their business from a tourist’s perspective – what would you like to see / experience if you were the tourist?

Having recently been crowned South Australia’s best Deluxe Accommodation at the 2018 South Australian Tourism Awards, Craig considers the Awards process a great tool to keep pushing the business to new heights, as it provides an opportunity to look at the business from an array of different angles.

“Being involved in the State Tourism Awards has enabled us to network with other dedicated and passionate business owners in the tourism industry.

“We would highly recommend the State Tourism Awards to any South Australian business and would encourage any business who is not currently part of the process to get involved in 2019.”

Looking ahead, Wallaroo Marina Apartments are currently expanding the business to incorporate an additional 43 rooms.

“The new accommodation tower will sit alongside the existing building and consist of a meeting room, gym and swimming pool.

“We look forward to bringing this new development to Wallaroo and the broader Yorke Peninsula region,” said Craig.

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