Australian Tourism Accreditation
The Australian Tourism Accreditation Program (ATAP) is suitable for all tourism businesses. It is not an onerous or prescriptive process; it is designed to apply to each individual business and assist you in quality management practices.
ATAP not only allows you to update your businesses policies and procedures, it provides you with valuable links to business development tools, templates and business examples.
ECO Certification is suitable for tourism businesses that provide high quality nature-based experiences and are environmentally, socially and economically sustainable.
The ECO Certification logo is a globally recognised brand, which assists travellers to choose and experience a genuine and authentic tourism experience that is environmentally, socially and economically sustainable.
Climate Action Certification
The Climate Action Certification program is designed to assist you in reducing carbon emissions and assuring consumers that your products have a certified commitment to sustainable business practices and to addressing climate change.
Consumers are increasingly concerned about climate change and are looking for sustainable travel options. Climate Action Certified businesses can be easily recognised as making real efforts to address those concerns.
Respecting Our Culture
Respecting Our Culture (ROC) is an accreditation program designed for any tourism business that includes Indigenous content or enters into land significant to Indigenous people.
ROC ensures certified tourism experiences meet professional and sustainable standards and operate with respect for Indigenous cultural heritage.
In today's competitive business environment, it is important to consistently measure your customers' satisfaction with your product in order to evaluate and continually improve your own performance.
SATIC's customer feedback management service streamlines the way you collect and collate your customer feedback, providing you with valuable feedback results.
The feedback you receive is a useful insight into your customers perceptions of your business. Results can be tracked on a monthly basis as can also be benchmarked against over all feedback received (see table below).
Seppeltsfield Vineyard Cottage
The Tourism Accreditation process forms the backbone of my business practices and was instrumental in assuring my business was set up in a professional, organised manner.
It was a highly practical process and very relevant to every aspect of my business.
I feel the practices it encourages ensure a level of professionalism and continuous learning by operators in every sector which can only elevate the tourism industry's success.